Employee Support Line: How do you access the ESL

Employee Support Line


How do you access the Employee Support Line?

This flowchart depicts the standard ways in which the esl is accessed and counselling allocated.


Employee contacts via: helpline 023 8062 6606 E-mail: eslhelp@hants.gov.uk


24hr answerphone. Call/e-mail returned within 24 hours

ESL staff receive the call


Initial discussion and assessment made of caller's needs. The caller is matched to a counsellor in the right part of the county.

Arrow indicating path across.


Another agency is suggested to help e.g. CAB, Relate, Personnel, Union Representative.

Telephone


Counsellor receives details from co-ordinator and then contacts employee to arrange a first appointment.

Arrow pointing down and left.


Counsellor and client meet for a 1st assessment session, which may lead to up to a further 5 sessions.

Arrow pointing down and right.


...employee wishes to use service again for a new issue. So...