Builders and Allied Trades
For how long am I liable to a customer for work that I've done?
A customer claims I have trodden mud through her lounge when I was fixing her washing machine. Am I liable for this?
Answer to washing machine question
I'm building an extension and the customer has changed the job spec half way through the work. This will cost me more, but the consumer has refused to pay. What are my rights?
My customer claims that the building work doesn't look like the original plans, though I think it looks fine. How can we resolve the dispute?
My supplier hasn't got the materials I need and this is making me late with the building work for a client, who is getting worried. What are my rights and obligations?
I fitted a new central heating boiler last week, and it has gone wrong. The customer wants me to refund her or get another boiler, but I think it is the manufacturer's problem. Am I correct?
Answer to central heating question
Whilst doing a new bathroom, I subcontracted a tiler, who has done a terrible job. I agree that the consumer is right to be annoyed, but surely their claim is with the tiler, not me!
A customer is refusing to pay my bill. What can I do?
The Frequently Asked Questions were developed by the Crossing the Boundaries partnership (CtB) of Oxfordshire, Gloucestershire, Warwickshire, Worcestershire and Shropshire.