Holidays
Our tour operator has just changed our holiday booking a week before we go away. We are not staying in the hotel we wanted, and the alternative one is further from the beach. Can they do this?
Answer to tour operator question
The food at our hotel was of a very poor standard, often being cold or burnt, and usually inedible. After the first week, we decided to eat out every evening. Can we claim the additional cost from our operator?
When I booked my holiday, I specifically asked for a sea view. However, when I got there my room was overlooking the hotel kitchens and a supermarket. What are my rights?
What's the difference between a charter flight and a scheduled flight?
Answer to charter flight question
My partner and I have booked our holiday. We have had a letter from the tour operator demanding another £100. Can they do this?
In the event of a breach of contract, the law says I am entitled to reasonable compensation. How would I assess what is reasonable if I have a holiday which is of an unsatisfactory quality?
We booked a self-catering apartment, but when we arrived the place was filthy, there was only one ring to cook on and there was no cutlery. The rep refused to move us, and this seriously curtailed our ability to cook for ourselves, and we had to eat out more often than we had budgeted for. Can we claim compensation?
Answer to self catering question
I booked a hotel room but due to circumstances outside my control I had to cancel the booking. Now the hotel refuses to give me back my deposit, and has written to me asking for more money because they weren't able to relet the room. Can they do this?
Answer to booking cancellation question
When we arrived at our hotel in the Lake District we were told that there had been a mistake and all the rooms had gone. The only alternative was a more expensive hotel 10 miles away. Can I claim the additional cost back?
The Frequently Asked Questions were developed by the Crossing the Boundaries partnership (CtB) of Oxfordshire, Gloucestershire, Warwickshire, Worcestershire and Shropshire.