Hampshire County Council
Policy and Resources Committee
22 December 1997
Short Term Objectives
Report of Chief Executive
Contact: Malcolm Cole, Ext: 7385
1. Summary
1.1. This report commences for Policy and Resources Committee a process
of setting short term service objectives for the County
Council set out by Committee responsibility. It provides a
draft set of short-term objectives which, when confirmed and
developed by members, will provide the opportunity for Policy
and Resources Committee to monitor the activities and progress
of the Council across its whole range of functions.
1.2. This report should be read in conjunction with the report on
"Corporate Strategy - Next Steps - Meeting Needs" being
considered by the Performance Review Sub-Committee on 15
December.
2. Background
2.1. The Corporate Management Team invited all County Council departments
to set out, for their activities, draft short-term objectives
to be achieved during the period to April 1999. These are now
set out, by reference to Committees, in the Appendix to this
report. Each is annotated with reference to the County
Council's corporate objective to which they contribute. In
many cases, the short-term objectives flow from Development
Plans agreed by Service Committees.
2.2. This exercise has been commenced to enable Policy and Resources
Committee and the Performance Review Sub-Committee to start
the process, on a regular basis, of examining the County
Council's ability to meet targets for its activity. It is
proposed, therefore, that this Committee examine objectives
and their targets at six monthly intervals to check and note
progress and set additional objectives for an extended
timescale (i.e., in the first instance to six months beyond
April 1999).
1
2.3. It is now proposed that these should be referred to the next
meetings of all County Council Committees, Sub-Committees and
Panels for consideration by Members with the request that they
consider, revise and expand, as necessary, those relating to
their individual terms of reference. As with the draft
objectives set out in the Appendix, Members will be asked to
consider whether to add to or amend the objectives to be
achieved within existing policies and budgets and over the
course, initially, of the period up to April 1999.
2.4. This initiative will also allow new Members of the County Council to
become engaged in establishing their views on current service
provision objectives. It will also have the additional
advantage of highlighting project work between and across
departments thus contributing strongly to the corporate
working of the County Council as a whole.
3. Corporate Objectives
3.1. As indicated above, as far as possible each of the short-term
objectives has been set against one or more of the Council's
current corporate objectives. These five objectives are set
out at the beginning of the Appendix. They are now the
subject of review by this Committee's Performance Review Sub-
Committee.
4. Conclusion
4.1. The draft short-term objectives set out in the Appendix will now be
submitted to all County Council Committees, Sub-Committees and
Panels as indicated in paragraph 2.3 above. It is suggested
that, in order for this task to be manageable, the number of
additional short-term objectives for each Committee should not
exceed 12 (i.e., taking into account and including suggestions
from Sub-Committees and Panels). It is also suggested that,
following this meeting of Policy and Resources Committee, the
Appendix to this report be circulated to all Members of the
County Council to enable them to consider this issue before
its appearance on future Committee, Sub-Committee and Panel
agendas.
4.2. The results of this work will be referred to the Performance Review
Sub-Committee for consideration before final reference to this
Committee.
4.3. It is hoped that members of Policy and Resources Committee will find
the information and targets for County Council activity,
produced in this way, useful in keeping track of the wide
range of the Council's activity, but also a key tool in
undertaking the Committee's task of monitoring the Council's
policy and the use of its resources. These activities - core
to the achievement of the County Council's corporate
objectives - can now be used as the basis for monitoring
performance across the activity.
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RECOMMENDATIONS
1. That the draft short-term objectives for the County Council
prepared by the Corporate Management Team and set out in the
Appendix to this report be referred to all County Council
Committees, Sub-Committees for consideration as described in this
report.
2. That the outcome of the consultation set out in Recommendation 1
be considered by the Performance Review Sub-Committee with a view
to the recommendations of that Sub-Committee being reported to
Policy and Resources Committee for final approval.
3. That this Committee monitor and update these objectives on a six
monthy basis.
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APPENDIX
The Council's key corporate objectives are:
1. Developing the quality of life
2. Caring for the environment
3. Achieving economic prosperity through sustainable development
4. Encouraging participation in public affairs
5. Encouraging involvement in local communities.
The short-term objectives listed in this appendix are cross-
referenced as to which one or more of the corporate objectives they
support.
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POLICY AND RESOURCES COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objectives
CHIEF EXECUTIVE
Prepare new County Council Corporate May 1998
objectives
Develop a set of core Performance May 1998
Indicators to underpin the Council's
Corporate Objectives incorporating the
work already undertaken within the
'Measuring Corporate Impact' exercise
Develop and implement a communications April 1998
strategy covering both internal and
external communication
Lead a co-ordinated approach to Best Value March 1999
and formulate policies and initiatives in
preparation for the implementation of Best
Value in 2000
Ensure that Legal Services are fully March 1998
prepared in complying with the statutory
requirement to subject the service to
Compulsory Competitive Tendering in 1999
COUNTY TREASURER'S DEPARTMENT
CORPORATE
Ensure financial systems are '2000 proof' April 1999
or replaced
Position Financial Management system for April 1999
Year 2000 to prevent cost escalation
Assess impact on financial systems of Euro April 1999
Progress strategy for rebuilding our Ongoing
capacity to have a significant locally
resourced capital programme including
public-private partnership issues
Review approach to funding of insurance March 1998
and other risk exposures (linked to Risk
Management consultancy)
Complete and agree balance sheet as soon as
apportionment with the Cities possible
(transitional payments)
5
POLICY AND RESOURCES COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
COUNTY TREASURER cont.......
Evaluate the options for a new April 1999
payroll/personnel system, to produce
improved management information and to
replace an obsolescent payroll system
Monitor payments performance closely in ongoing
order to anticipate expected legislative
requirement for prompt payment
DEPARTMENTAL
Maintain external customer base and seek ongoing
further efficiencies in service delivery
in order to ensure that County Treasurer's
Department budgets at and spends within
available resources
Manage the Student Grants Unit to maintain ongoing
a good service to students and minimise
the impact on staff as a result of the
Dearing proposals
Implement action plan to ensure Health and ongoing
Safety and stress issues are addressed
Evaluate the requirements for CCT for June 1998
financial services (due January 2000) and
ensure the County Council is ready to meet
them as necessary
CHIEF PERSONNEL OFFICER
Implement Health and Safety Strategy in Ongoing
accordance with the plan
Achieve the requirments of the HSE November 1998
Improvement Notice
Implement H R strategy and standards April 1999
Introduce new structure for personnel and Personnel-
training January 1998
Training-
(Quarterly report to Personnel Sub- subject to
Committee) consultant's
report
POLICY AND RESOURCES COMMITTEE cont.....
Short Term ObjectivesEnd Date forCorporate
Achievement Objectives
CHIEF PERSONNEL OFFICER cont.......
Implement Disability DiscriminationAct April 1999
Action Plan
Develop and implement Single Status April 1999
strategy
Implement Compulsory Competitive April 1999
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Tendering/Best Value for personnel,
including time recording and benchmarking
Develop and implement corporate July 1998
performance management system
Create employment framework for Welfare to July 1998
Work
Implement corporate strategy for IIP December 1998
Develop a corporate training and April 1998
development strategy and obtain Institute
of Management accreditation for the
delivery of management programmes
Review early retirement policies in light July 1998
of Audit Commission report
ECONOMIC DEVELOPMENT
Prepare, consult on, publish and By April 1998 3
distribute an annual Medium Term Economic and April
Strategy 1999
Develop external sources of funding for March 1999 3
the service itself, for the Council from
the business community, and for business
development (e.g. Konver). Ten percent of
the gross expenditure of the Service to be
earned from external sources.
Develop and refine of the Hampshire March 1999 3
Ambassadors scheme to improve
effectiveness.
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POLICY AND RESOURCES COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
DIRECTOR OF PROPERTY, BUSINESS AND
REGULATORY SERVICES
Prepare, develop and implement a December 1997
management plan to develop the Property and then
function for CCT and to meet evolving Best quarterly to
Value framework October 1999
Establish and then meet the requirements Annual
of a 3 year target and programme of land programme.
disposals to maximise capital receipts for Reviewed each
the County Council year
Develop a policy and plan over the next Policy by
two years to reduce significantly the March 1998
County Council's reliance on leased or
rented office accommodation
Implement the Land Sub-Committee's policy May 1999
for a complete land and property review,
service by service, across all committees
Implement a strategy for the development January 1998 1, 2
and protection of Hilliers Arboretum,
including a management review of its
activities
Review the Health and Safety policies of March
the County Council as Landlord in relation 1998/ongoing
to land and buildings
Review the property function in relation May 1998
to the portfolio of services provided to
building users (i.e. including grounds
maintenance, cleaning, building
maintenance as well as the full range of
architectural services)
Review the County Council's Transport and May 1998
Fleet Management operations to ensure the
development of relevant cost effective
services in line with the requirements of
the County Council
8
POLICY AND RESOURCES COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
DIRECTOR OF PROPERTY, BUSINESS AND
REGULATORY SERVICES cont......
Develop a cost effective and relevant December 1998
response for each of the County Council's
DSOs in relation to CCT and/or Best Value
Review the opportunities to manage the July 1998
volume of work undertaken by the County
Council's Printing Services business and
the potential to invest in new technology
Prepare and implement a Business Plan for April 1998
the Supplies Function for 1998/99 with a
view to maximising economies in purchasing
and procuring goods and services for the
County Council
I T SERVICES
Reach a level in excess of 500,000 March 1999 1, 3, 4
visitors per annum to the Hampshire County
Council Web Site.
Reduce the unit cost of computing from March 1999
£1134 as at April 1997 to less than £650
in real terms.
Produce and agree costed plans for a October 1998
modern IT system with capability for the
twenty first century.
Maintain a significant volume of business March 1999
with the two Cities in order to retain
economies of scale and keep costs low both
for the County Council and also for the
Cities. Measure at March 1999 by the
existence of agreed contracts going beyond
March 1999
9
POLICY AND RESOURCES COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
I T SERVICES cont.......
Produce a full implementation of October 1998 1
Assessment and Care Management System 2.
This target will contribute to increased
quality of care by Social Services; better
management control of the business
processes within Social Services; lower
administrative costs. To be measured by
the extent to which the system is used.
Have a significant volume of financial March 1999
transactions taking place through
Financial management System 2, thus
avoiding otherwise inevitable cost
increases; achieving compliance with "year
2000"; providing higher quality system
that is quicker and easier to use
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EDUCATION COMMITTEE
Short Term Objective End Date for Corporate
Achievement Objectives
DIRECTOR OF EDUCATION
Promoting Schools Effectiveness and
Continuous Improvement:-
Develop a county-wide strategy which July 1998 1, 5
supports and monitors all schools in
their improvement and focuses energy on
those needing most improvement
Support heads and governors in planning January 1999 1, 5
for improvement by providing effective
management information and support which
enables schools to challenge performance
Support teachers and subject leaders in December 1998 1, 4, 5
improving pupils' levels of achievement
Support teachers and headteachers in 1, 4, 5
their professional development
Developing and Supporting Individual
Children and Young People:-
Develop provision for children in their January 1998 1
early years
Develop strategies to protect children March 1999 1,2,3,5
and extend opportunities during school
and out of school activities
Develop opportunities for young people September 1, 4, 5
outside the school system 1998
Optimise the use of Resources, Focusing
Resources on School Effectiveness:-
Maximise funding opportunities for March 1999 1, 5
schools and other facilities used by
pupils and the community
Within the strategy set out in the December 1998 1, 5
special educational needs policy
statement, develop the effective use of
resources to meet the needs of children
with special educational needs
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EDUCATION COMMITTEE cont.......
Short Term Objective End Date for Corporate
Achievement Objectives
Optimise the use of Resources, Focusing
Resources on School Effectiveness
cont.....:-
Ensure information systems are accurate, February 1998
up to date, relevant and accessible
Initiating and Developing Relationships:-
Develop relationships with schools, April 1998 1, 5
governors, headteachers, parents,
dioceses, trade unions and voluntary
organisations
Develop effective networks with district March 1999 1
councils, unitary authorities and other
public sector agencies to ensure co-
ordinated education services planning
under the new local government structure
Encouraging and Developing the
Department's Staff to Enable them to
Contribute Effectively to all its Work:-
Develop an ethos which promotes October 1997 5
innovation and development opportunities and annual
Prepare a plan with targets for April/September 1
relinquishing high cost, leased office 1999
accommodation
NB: The objectives set out above were drafted before the White
Paper "Excellence in Schools" and the SEN Green Paper were
published. Therefore the short-term objectives may be refined in
line with the published Education Development Plan, which contains
the detailed action in support of the above objectives.
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PLANNING AND TRANSPORTATION COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objective
CORPORATE
Adopt revised Structure Plan September 1,2,3,4
1998
Promote major conference on Integrated June 1998 1,2,3,5
Transport Policy and Urban Living
Review the Planning Permission at Efford April 1998 1,2,3
(Pennington Landfill and mineral
extraction site) under the Habitats
Regulations and evaluate the future of the
site
Evaluate case for applying quality October 1998
management systems throughout the two
departments
Preparation for CCT/Best Value - resolve October 1998
form of tender and contract and approach
to services review
Develop the County Council's GIS October 1998
capability to extend the range of
information in the system and make it more
widely available.
COUNTY SURVEYOR'S DEPARTMENT
Introduce public transport Quality December 1998 1,2,3,5
Partnerships as part of area transport
strategies - interim stage
Consult and implement the Accessible September 1,2,5
Transport Strategy 1998
Review future role of the ROMANSE project December 1998 1,2,3
team and the application of traffic
information and control systems as part of
the Integrated Transport Strategies
Develop Integrated Transport Strategies March 1999 1,2,3
for all areas of Hampshire
Deposit Order with TWA for the provision March 1998 1,2,3
of Stage 1 of South Hampshire Rapid
Transit (Fareham to Portsmouth)
Review new tourism signing policy February 1998 2,3
Develop and introduce policy for the more March 1998 1,2,5
cost effective use of Traffic Management
Resources
13
PLANNING AND TRANSPORTATION COMMITTEE cont......
Short Term Objectives End Date for Corporate
Achievement Objective
COUNTY SURVEYOR'S DEPARTMENT cont...
Extend provision of street facilities for March 1999 1
people with mobility handicaps (part of
continuing programme)
Extend partnership approach to March 1999 3
arrangements with Contractors and
Consultants
COUNTY PLANNING DEPARTMENT
Adopt Minerals and Waste Local Plan December 1998 1,2,3
Adopt Supplementary Planning Guidance for April 1998 1,2,3
Town Centre and out-of-centre development
Publish draft Supplementary Planning April 1998 1,2,3,4,5
Guidance for Commercial Leisure
developments
Publish Analysis of Housing Market in June 1998 1,2,4
Hampshire
Publish Volume 1 of Biodiversity Action June 1998 1,2
Plan for Hampshire
Publish Draft Landscape Strategy June 1998 1,2,4,5
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PUBLIC PROTECTION COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objectives
WASTE DISPOSAL
Obtain County Council endorsement for January 1998 1, 2
Project Integra study and issue final
directions for S W Hampshire and for
bringing forward recycling aspirations
Invite tenders and let contracts for July 1998 1, 2
management of Household Waste Recycling
Centres
Complete feasibility study of major waste June 1998 2, 3
minimisation initiatives funded from
landfill tax or EU funds
EMERGENCY PLANNING
Review the benefit derived from Hampshire January 1998 2
County Council's 1997 oil pollution
response training programme, with a view
to its expansion in 1998/9, so that the
County's integrated response to a major
maritime oil spill is enhanced
Review and amend the Hampshire County and March 1998 2
District Major Civil Emergency Plan to
reflect 'lessons learned' from the 1997
series of objective exercises
Examine the interfaces between the March 1998 2
individual District Emergency Response
Plans and the County and District Major
Civil Emergency Plan to ensure
compatability
Assess the impact on County and District March 1998 2
level authorities of the forthcoming Major
Accident Hazard Regulations to determine
the requirements to meet the terms of the
regulations
15
PUBLIC PROTECTION COMMITTEE cont.............
Short Term Objectives End Date for Corporate
Achievement Objectives
REGULATORY SERVICES
Launch New Advice Service April 1998 1
Develop Business Advice Service September 1, 3
1998
Develop a Consumer Education package (in September 1
conjunction with Education Department) 1998
YOUTH CRIME AND PUBLIC SAFETY
Establish working arrangements with June 1998 1
police, Districts and other agencies to
produce, implement and monitor local
community safety plans under new statutory
duty to be imposed in the Crime and
Disorder Bill
Implement new statutory duty to be imposed June 1998 1
under Crime and Disorder Bill to provide
and co-ordinate services for youth justice
through Youth Offender Teams
16
RECREATION AND HERITAGE COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objectives
ART SPORT COUNTRYSIDE AND COMMUNITY
Achieve full compliance with the Arts March 1998 1
Council Lottery Stabilisation process such
that all specified payments from the
Lottery are received.
Submit a full application to the Arts March 1998 1
Council of England for the Kings Theatre
and one Arts Centre
Achieve a new sponsorship deal for April 1998 1
Entertainments in Village Halls scheme
Secure Lottery funding for the Museum of March 1998 1
Modern Craft feasibility study
Investigate and promote strategies in March 1998 1
respect of the provision for Hampshire
school children at present using Unitary
authorities outdoor activity centres.
This will include a review of
opportunities offered in the north and
south east of Hampshire and by the
commercial, private and voluntary sector
Review the system of consultation with March 1999 1
Learning in Leisure providers on good
practice, strategy and policy matters by
December 1998- establish revised system by
March 1998 and report on its effectiveness
Attract and support up to four March 1999 1
international sporting events in Hampshire
Produce business plans for the five September 1
Hampshire Outdoor Centres and review the 1998
organisation of the outdoor service
Review the strategy for the community March 1999 3
service and increase the emphasis on
community development
Review cycling policies in the countryside March 1998 2
17
RECREATION AND HERITAGE COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
LIBRARIES
Extend the Galaxy circulation system to December 1998 1
all libraries
Install on-line computer catalogue June 1998 1
terminals (OPACS) in major libraries
Investigate, purchase and install a new March 1999 1
ordering and cataloguing system
Prepare project appraisal for new library March 1998 1
at Lymington
Prepare project appraisal for an extension March 1999 1
and major maintenance work at Romsey
Library
Launch the Naval Collection at Gosport February 1998 1
Extend video collections to five more December 1998 1
libraries
Improve Hatrics through electronic March 1999 3
networking. Research project to be
completed December 1997. Implementation
1998-99
In accordance with new Department of August 1998 1
Culture, Media and Sport requirement,
prepare 3 year Library Plan
RECORD OFFICE
Prepare guides to holdings in the Record March 1999 1, 5
Office relating to District Council areas
accessible on the Internet. Commence with
guides for New Forest and Gosport
Report to the Policy and Resources February 1999 1, 4
Committee on the management and retention
of the County Council's current and recent
records. Subject to Committee's
agreement, provide public access to the
relevant records of the County Council
(except confidential records)
Launch Hampshire Archives Rescue Fund March 1998 1
Prepare guide to Archives relating to July 1998 1
France in the Record Office
18
RECREATION AND HERITAGE COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
RECORD OFFICE cont.....
In co-operation with the Library Service, March 1999
initiate work on a Hampshire Bibliography,
adding pamphlets in private collections to
a data base
MUSEUMS SERVICE
Milestones: Hampshire's Living History Phased 1, 3
Museum, Basingstoke. targets to
* Leading as clients, in liaison with April 2000
Basingstoke and Deane Borough Council
(BDBC) to requirements of County
Architect, contractor and Heritage
Lottery Fund
* establish full revenue budget
(development phase with BDBC)
* revise and update the business plan and
management regime and begin
implementation
* establish firm marketing plan leading
to opening and begin implementation
* prepare collections for use/display
* advance preparation of supporting
exhibits and IT
* collections documentation
Establish clear project management January 1998 1,2,3
structure and budget for Priddy's Hard (Museum to
Museum with Gosport Borough Council and open in 2000)
the Millennium Commission
19
RECREATION AND HERITAGE COMMITTEE cont.............
Short Term Objectives End Date for Corporate
Achievement Objectives
MUSEUMS SERVICE cont.........
Establish on behalf of Policy and April 1998 1,2,3
Resources Committee proposals for the use,
restoration and phased development of
Grange Farm in relation to Basing House.
Prepare initial application to Heritage
Lottery Fund
Secure the future of M33 (HMS Minerva) in April 1998 1
dry dock and initiate de-salination of
structure as next stage of conservation
plan
Establish viable conservation proposals January 1998 2
for the Bark Store, Botley and prepare
proposals for its use as a museum.
Develop SEARCH at Gosport, as a pre- Ongoing 1
eminent centre for hands-on education and
training linked to history and natural
history, and seek to broaden its audience
base to include general visitors, people
with disabilities, reminiscence groups and
secondary schools.
To undertake, as a result of the Phase 1 (of 1, 3
Marketing, Access and Education Audit, a 4) March 1998
networked programme of audience
development with twelve independent
museums
COUNTY PLANNING DEPARTMENT
Complete all management plans for key October 1998 1,2,5
countryside sites
Publish draft Management Plan for River April 1999 1,2,3,4,5
Hamble Harbour Authority
NB: Future responsibility under consideration at Personnel Sub-
Committee 15 December 1997.
20
SOCIAL SERVICES COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objectives
DIRECTOR OF SOCIAL SERVICES
Services for Children, Young People and
Families:-
Complete audit of child protection April 1998 1
services to ensure safe child protection
practice
Develop a care management approach for March 1999 1
meeting children's needs, and identify
those for whom care management is
appropriate
Review services for looked-after children April 1998 1
and develop proposals for the future shape
of services for report to Children's
Services Sub-Committee
Review business processes and report on April 1998 1
core business process recommending
proposals for development systems
Based on 'Misspent Youth', develop work June 1998 1, 4
with juvenile offenders and draw up a
crime prevention strategy for report to
Combined Youth Justice Committee
Services for Vulnerable Adults, Including
those with Disabilities:-
Establish core business of County Council April 1998 1, 2
homes for older people, review services
and make recommendations to Social
Services Committee
Review role of the County Council's home June 1998 1
care service in the domiciliary care
market, developing methods to determine
level and type of care required
Implement the Community Care (Direct April 1998 1, 4
Payments) Act 1996, with the two options
agreed by Committee (including the SOCS
scheme established by the County Council
for disabled people approximately 15 years
ago), and extend to facility to people
with a learning disability
Develop with the health authorities, March 1999 1, 4, 5
generic rehabilitation services for people
disabled following an illness or accident
SOCIAL SERVICES COMMITTEE cont........
Short Term ObjectivesEnd Date forCorporate
Achievement Objectives
Services for Vulnerable Adults, Including
21
those with Disabilities cont.....:-
Co-ordinate the implementation, across the December 1998 1, 4, 5
County Council, of the Disability
Discrimination Act 1995, to ensure
disabled people are more included in
society, and have access to buildings,
employment and services
Develop a strategy for services for June 1998 1, 4, 5
deaf/blind people and report to Adult's
Sub-Committee
Continue implementation of the development March 1999 1, 4
programme for people with a learning
disability, including completion of the
residential programme and agreeing local
plans to re-shape day services, subject to
available resources
With Health Authorities, and others, December 1998 1, 4
ensure that Community Mental Health Teams
are in place across all localities and
working effectively
Examine the effectiveness of mental health December 1998 1, 4
services organisation within Social
Services in the context of the Green Paper
on developing partnerships in mental
health
Identify the necessary investment for the June 1998 1, 4, 5
development of high quality and best value
employment and housing support services
for people with mental health problems and
make proposals for action
Set out implementation plan for the co- May 1998 1, 4
operation of forensic social care services
in mental health (eg diversification
schemes for mentally disordered offenders)
Review services provided jointly with June 1998 1, 4
Portsmouth and Southampton; and cross-
boundary purchasing, to ensure best value
for Hampshire
Support Services:-
Prepare a budget strategy for three years March 1998 1
starting 1998/99 for report to Resources
Sub-Committee
22
SOCIAL SERVICES COMMITTEE cont................
Short Term Objectives End Date for Corporate
Achievement Objectives
Support Services cont.....:-
Implement a new performance management April 1998 1
strategy, including a systems of annual
performance appraisal
Improve income management including March 1999 1
minimising debt write off, and identify
further measures
Introduce service to the public through June 1998 1, 2
ensuring better, more cost effective
telephone systems to support Area
functions
Introduce new technologies to reduce the March 1999 1, 2
dependence of fieldwork staff on office
bases, enabling savings in office
accommodation
Prepare a plan with targets for March 1998 1, 2
relinquishing high cost leased Area office
accommodation
Revise action plan to make further March 1998 1
improvements in the management of health
and safety, building on the position
attained when audited by the Health and
Safety Executive
Develop approaches to workload management, June 1998 1
and bring in other measures to address the
growing problem of work-related stress and
absence due to illness. Report on
initiatives to Resources Sub-Committee
Prepare proposals for changes to March 1998 1
conditions of service to feed into
corporate negotiations on single status
MC672
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