Hampshire County Council
Performance Review Sub-Committee
15 December 1997
Corporate Strategy - Next Steps - "Meeting Needs"
Report of Chief Executive
Contact: Peter Robertson, 7300/ Malcolm Cole, 7385
1. Introduction
1.2. This report reviews action taken since the launch of the
Council's Corporate Strategy in October 1995 and suggests how
the strategy can be developed to reflect current needs.
1.3. A report to Policy and Resources Committee meeting on 22
December setting out short/medium term objectives is included
at Appendix 4. These objectives are in line with current
service strategies and will inform the strategy review
process.
2. The Corporate Strategy
2.1. The Corporate Strategy set out in Charting a Course has
provided an extremely useful focus for action through an
exceptionally volatile time of change. The Strategy gives
direction and core values to inform the service planning
process. The fundamental aims in the strategy hold good.
These are:-
* Developing the Quality of Life in Hampshire
* Caring for the Environment
* Achieving economic prosperity through sustainable
development
* Encouraging participation in public affairs
* Encouraging involvement in local communities.
2.2. Appendix 1 sets out the key objectives identified under each
strategic aim. Actions have been taken in most of the areas
identified. The objectives will be re-visited and amended
appropriately as part of the review.
2.3. Linked to those fundamental aims a number of key strategic
challenges were identified. An indication of achievement in
relation to these challenges is set out in Appendix 2.
1
2.4. It is recommended that members revisit the fundamental aims
and revalidate or amend them. In doing this, particular
regard should be paid to the proposals emerging for "Best
Value". The Best Value framework requires:-
* Corporate objectives to prioritise services and to set
expected
performance levels for services.
* Improvement targets for all services in the form of action
plans, including
a rigorous approach to benchmarking and reference to open
competition
to improve performance.
* Each service to be thoroughly reviewed every five years.
* Community and users views to be sought.
2.5. Charting a Course and the "Measuring Corporate Impact" (MCI)
exercise, previously reported fits well with the concept of
Best Value and the
Sub-Committee has already adopted outputs from the latter
exercise relating to benchmarking/Performance Indicators under
the strategic objective for Developing the Quality of Life
(Protecting the Community) - see paragraph 3.2 below.
3. Revalidation or amendment of Corporate Objectives?
3.1. Fundamental change to the corporate objectives may be
considered unnecessary but should be left open for re-
examination as part of the review process. Members may wish
to consider combining the last two heads and add a specific
objective relating to services and staff. The MCI exercise
identified an artificial distinction between the final two
corporate aims. Revised corporate aims along the following
lines could be used as a basis for discussion, in order that
members views can be used to inform the process at an early
stage.
* Developing the Quality of Life in Hampshire
* Caring for the Environment
* Achieving Economic prosperity through sustainable
development
* Promoting community involvement and participation by
helping
communities to help themselves
* Providing quality services through well trained, managed
and
motivated staff.
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3.2. Subject to agreement or revision of the above, the committee
will wish to continue building on the work already started and
referred to in 2.5 .
The Protection of the Community work is now under active
development via the Public Safety and Crime Prevention Panel.
The work of the Panel will examine and develop the principles
of a Community Safety Strategy in accordance with the
proposals likely to be included in the Crime and Disorder Bill
due to be published shortly. This committee has already
commissioned a study into the correlation between youth crime
and truancies and exclusions - this is also an area that will
be covered in the Bill.
3.3. A synopsis of suggested performance indicators from the MCI
Groups is set out in Appendix 3.1. These provide a sound
starting point to express policy in terms of objectives
against which performance can be monitored.
3.4. Paragraph 2.5 indicated that there are already examples of
indicators proposed by MCI Groups being used as the basis for
assessment of corporate performance. Appendix 3.2 sets out
Road Safety Performance Indicators, agreed at the last meeting
of this Sub-Committee, which have developed from indicators
proposed by the Protecting the Community MCI Group.
Individual services are also incorporating defined performance
indicators into service plans which would allow better
informed assessment of performance in achieving defined
objectives. An example is attached (Appendix 3.3) from the
Education Development Plan, adopted by Education Committee on
1 July 1997, setting out service performance indicators.
3.5. The next step is to bring these component parts together to
achieve corporate coherence. Emphasis needs to be placed on
continuing to develop performance indicators which transcend
service boundaries and provide consistent information across
all our activities, for example, our collective impact on
youth crime through the youth services, education and social
services, working with external agencies.
4. Next Steps
4.1. The Head of the Policy Unit will be working with a small group
of senior managers drawn from different departments to develop
the matrix of Performance Indicators and the monitoring
routines which will enable the Sub-Committee to receive
reports on overall performance, by reference to the corporate
strategy and individual service objectives, in moving towards
targets. It is suggested that this work is developed over the
next three months and that a major seminar for members is
arranged during April 1998 to consider:-
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* the contents of the detailed forward corporate strategy
* service plans in context
* a complete set of corporate and service performance
indicators
* targets, including short term objectives
Recommendations
1. To endorse the approach to the review of the strategy in
paragraph 3 as the basis of work between now and a seminar for
members in April 1998.
2. To endorse the synopsis of Performance Indicators developed by
the MCI Groups (some already adopted by Minute 10/97) set out in
Appendix 3.1
3. To approve arrangements for a seminar in April 1998 involving all
members of the County Council, to adopt a revised forward
corporate strategy, to be organised by the Chief Executive.
4. The programme and detailed arrangements for the seminar to be
approved by this Sub-Committee.
5. Reports on progress between now and the seminar to be reported as
appropriate to this Sub-Committee.
4
APPENDIX 1
Key aims and objectives related to the key aims.
1. Developing the quality of life in Hampshire
1. A caring community: ensuring appropriate care for all who
need it.
2. Education for life: working with schools, governors,
parents, colleges
and the public to enable individuals to gain knowledge,
skills, civic and
moral values and a capacity for learning, work and leisure.
3. Protecting the community: ensuring the safety and security
of those
living, working and trading in Hampshire.
4. Ensuring safe and efficient transportation in Hampshire.
5. Promoting attractive living and working environments.
6. Leisure and pleasure: providing opportunities for leisure
activities
and tourism.
7. Providing responsive and effective local government.
8. Providing and managing services in line with the agreed
corporate
values and with a clear corporate identity.
9. Establishing and analysing the needs of Hampshire's people,
determining priorities for services and allocating resources
accordingly.
2. Caring for the Environment
1. Ensuring that environmental considerations are at the heart
of all
policy formulation.
2. Conserving, protecting and enhancing the county's natural
environment.
3. Conserving, protecting and enhancing the built environment.
3. Achieving economic prosperity through sustainable development
1. Encouraging and promoting the county's economy.
2. Ensuring that the Council's own activities contribute to the
county's
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economic well-being.
4. Encouraging participation in public affairs
1. Implementing a commitment to open government and access to
information.
2. Making information widely available to citizens, businesses,
students and others.
3. Developing partnerships with other service providers and
representatives bodies in Hampshire.
4. Involving users in the development of services.
5. Promoting civic education to raise awareness of and increase
involvement in local government.
5. Encouraging involvement in local communities
1. Setting a good example as a corporate citizen.
2. Supporting local initiatives, voluntary groups and community
aspirations.
6
APPENDIX 2
Particular challenges facing the County Council were identified in
Charting a Course as follows. Some examples of action taken in to
meet these challenges are given under each heading.
* Implementing Local Government Reorganisation
This has been successfully completed with a smooth handover of
services to the City Councils and a complete regrouping of the
County's own services. Services were maintained without
interruption during the change and all targets (timing and
budget) were met.
* Improving the County's economic health while continuing to care
for the environment.
In response to this aim, the County Council has promoted an
economic strategy which, in conjunction with the continuing
Structure Plan review process, has attempted to address the
issues of economic prosperity balancing development with the
needs of Hampshire's community.
In promoting economic prosperity the County Council has attracted
investment and job creation. In addition, the County Council
has worked in partnership with other agencies to develop policies
and actions for helping local businesses increase competitiveness
through expansion, coping with regulations, providing market
information and international trade opportunities.
The Hampshire County Structure Plan (Review) was placed on
deposit in March 1996. The policies in the Plan are guided by a
vision for Hampshire of it being a prosperous and attractive
county where social and commercial needs are met in ways that,
while minimising the need for travel, improve the quality of life
and sense of community of present and future generations. The
Plan promotes specific policies for the economy including that
sufficient land is available to meet the reasonable demands of
existing businesses and that a range of sites to meet additional
requirements be provided. The Plan emphasises that priority be
given to making best use of urban and brownfield sites. The Plan
also includes policies to support the rural economy.
Examples of activities in support of these policies includes the
provision of up to date information on the economy and labour
market and all sectors of the community, working in partnership
to make available brownfield sites for development, directing
environmental improvements into urban areas to make them more
attractive for investment, taking a lead in discouraging retail,
leisure and commercial proposals from locating in inappropriate
out-of-centre locations and recognition of the importance of the
agricultural sector, commissioning the farming study.
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* Recognising changing needs, responding to social, demographic and
economic changes
Hampshire has been affected by a number of changes; local
government reorganisation in April 1997, a change in Government,
changes in European Policy and moves towards European Monetary
Union as well as continuing changes in population numbers and
make up, business needs and social issues. The County is now
more rural although still retaining significant urban areas
including Basingstoke, Aldershot and Gosport. The County Council
has adapted its services and promoted new initiatives to respond
to these changes.
This includes support for the Welfare to Work initiative
targeting youth unemployment, responding to the challenges of
Agenda 2000, commissioning the Hampshire Farming Study, reviewing
the Structure Plan and adapting to changes in school numbers and
an ageing population.
* Developing the full potential of Hampshire's people, as
individuals and as a community, etc.
The County Council has continued to develop education and
learning opportunities throughout life and is committed to
respond to new initiatives as they arise, such as "Welfare to
Work", where the Council is working in partnership with the
Employment Service to get long term unemployed and disadvantaged
people into work and improve skills and employability. Through
formal education, adult education, lifelong learning,
opportunities for disadvantaged people to access education and
training and through innovative work such as the Citizenship
Education project, Hampshire's people are encouraged and
supported to develop their potential.
* Using resources to encourage and support a caring and responsible
society
Social Services Department work very closely with the voluntary
sector and with users groups to ensure services are provided in
ways that are accessible and meet needs - for example Self
Operated Care Scheme which provides resources directly to
physically disabled people to arrange their own care, and the
range of services including the support line and handbook for
carers.
* Creating flexible and responsive management structures and the
information and communications systems to support them
Local government re-organisation resulted in the need to review
organisation and management structures. Some services have been
grouped together to improve management efficiency - for example
by creating a Property, Business and Regulatory Services
grouping. Area management arrangements in Education, Libraries
and Social Services have been changed, layers of management have
reduced and management structures simplified.
8
The County Council is a national leader in use of computerised
management information and communication systems, especially
Hantsnet but also specialist applications such as the financial
management system, used extensively by our schools .
Hantsnet is also the enabling factor behind the County Council's
award winning public information service and system.
A communications strategy, covering the ways in which we
communicate internally, the ways in which we communicate with
service users and the communities we serve and our communications
with press and media is in preparation.
* Encouraging County Council staff to realise their potential and
to use their skills for their own fulfilment and for the benefit
of Hampshire's people.
A number of iniatives have been promoted to help staff
development including the development of a corporate approach to
performance management which will relate personnel training and
development needs to business objectives; the alignment of
internal courses to national standards so that in-house courses
help build towards recognised qualifications; development of a
new Certificate in Management programme; promotion of National
Vocational Qualifications (NVQs); promotion of disability
awareness through briefings and seminars; career counselling and
advice.
* Enabling Hampshire as a European region to play its part in a
Europe of regions
This has been developed through the County Council's membership
of the Assembly of European Regions and Atlantic Arc Commission
which offer access and input to debate on regional policy
matters. The Council also has strong partnerships with Basse-
Normandie and Bizkaia. The Brussels office opened in partnership
with Basse-Normandie, Dorset and the Isle of Wight has raised
Hampshire's profile with the European Commission and supported
bids for European funding projects. The Brussels office has
strongly supported the lobby for integrated rural development
raised through the Farming Study which has ensured Hampshire's
views on reform of CAP and agricultural policy are well
represented.
* Encouraging the people of Hampshire to take an interest in the
County Council's activities and in the need for a strong local
democracy
The Citizenship Education Project developed by the Education
Department and the Policy Unit and supported by the Schools
Curriculum Assessment Authority is an innovative project to bring
the importance of a strong local democracy and active
participation in local affairs to the attention of Hampshire's
schoolchildren. Public consultation on major activities and
projects has regularly been undertaken on, for example, waste
disposal plans, the structure plan and transportation programmes.
Regular surveys of customer/clients' wishes and needs are also
undertaken and are central to service development in, for
9
example, Social Services provision. The County Council is
amongst the foremost authorities in developing public access to
information and local services and issues through the Information
Centres, Local Information Points, Hantsnet and the World Wide
Web.
In order to respond effectively, some areas for action were
identified for particular focus. These, together with examples of
work related to their development are set out below:
* Personal Safety
- report on road safety to Performance Review Sub-Committee
- commitment by Public Protection Committee to production of
community
safety strategies to combat and reduce crime
- design of buildings and landscapes
- CCTV
- measures to control pollution
* Education for Life
- performance of schools in top 10% CGSE results
- lifelong learning
- citizenship education project
- Welfare to Work
- skills training
- equal opportunities in service delivery
- Springboard
* Maximising Opportunity for all
- Welfare to Work - employer status and partnership
- action for skills
- equal opportunities policy/Springboard
10
- public Hantsnet
- Work insight - work sampling for children looked after by
Social Services
- Work wise - supported employment for adults with learning
difficulties
- SOCS - self operated care scheme
* Planning for prosperity
- Hampshire Structure Plan
- Economic Strategy - working in partnership to add value to
local business
and investment initiatives and opportunities
- Lobbying nationally and in Europe on issues affecting
Hampshire people
and businesses
- Responding to policy changes (i.e., RDAs, Welfare to Work etc)
- Supporting initiatives such as South East Region Investment
Limited
and Hampshire Economic Partnership
* Partnership
- Provision of care with independent sector, Health and
Districts (housing)
- Schools - education partnership
- Business and investment support through HEP
- Support for the arts
- Brussels office
* Communications
- developing Communication Strategy
- Public Hantsnet
11
- Information Centres and LIPs
- World Wide Web
12
APPENDIX 3.1
Synopsis of potential performance indicators recommended by the MCI
Groups.
EDUCATION FOR LIFE
Maximise access to - Ratio of education places available to
educational demand
opportunity - Ratio of pupils in LEA schools to school
age
population
- Number of places taken by ethnicity, class,
geographical spread in ratio to community
composition
Provide high quality - Exam results
educational service - Key stage testing results
- Position in league tables
- Demand for services
- Number of complaints made and acted on
Fostering a - Demand levels for higher education
commitment to - Change in number of higher education/adult
education for life education
courses offered in Hampshire
Improved road - Road accident statistics
awareness
Encourage waste - Levels of residual waste for disposal
minimisation/recycling - Levels of use of recycling centres
Healthy eating in - Take-up of school meals
schools - Changes in health statistics
Learning through - Level of expenditure on environmental
landscapes consequences of
vandalism
PROTECTING THE COMMUNITY
Number of injuries - Measure trends annually and report
occurring on conclusions as a
Hampshire's roads percentage change over a moving five year
period
Maintenance of - % damage to roads and pavements in need of
Highways immediate attention, repaired or made safe
within 24
hours
Street lighting - % measure of street lights not working as
planned
Vulnerable groups - - Number of schools with a member of staff
13
children with
nominated responsibility for road safety
- Number of injuries to school aged children
on
Hampshire's roads
Vulnerable groups - - Number of pedestrian crossings having
those with impaired facilities for
mobility those with impaired mobility
Injury reduction at - Measure success in % terms of injury saving
targeted sites safety
schemes
Enforcement camera - Number of accidents occurring at sites with
technology camera
technology installed
Reducing youth crime - Number of young offenders and re-offenders
in
Hampshire
Pupil exclusion - Number of permanent pupil exclusions from
Hampshire
schools
Crime 'hot spots' - % change in crime levels in specified
'problem' areas
- Comparison of youth crime figures and
incidence of
reported crime and nuisance in target
areas
Truancy - levels of truancy in Hampshire schools
CARING FOR THE ENVIRONMENT
Use of water - Number of domestic consumers on water
meters
- Number of agricultural irrigation
reservoirs created
- % change in water abstracted from local
water courses
- Water consumption per capita
Quality of sea water - Number of safe bathing beaches in Hampshire
for
bathing/recreational
purposes
Air quality - Number of air pollutants for which local
air quality data
is available
- Extent of achievement of the air quality
standards
specified within the UK National Air
Quality Strategy
Document for local pollutants
14
- Number and extent of local pollution 'hot
spots'
Quality of built - Numbers of archaeological sites and listed
environment historical
buildings
- Number and range of small businesses and
retail outlets
- % change in the number of facilities
providing access
for people with physical disabilities or
sensory
impairment
- % change in the number of cycleways within
Hampshire
The unbuilt - Amount of good quality agricultural by MAFF
environment classification system
- Amount of waste going to landfill
- Level of recovery from household waste
Biodiversity - Number of endangered species and habitats
in
Hampshire
- % change in total acreage of country parks,
nature
reserves and protected habitats
ACHIEVING ECONOMIC PROSPERITY THROUGH SUSTAINABLE DEVELOPMENT
Investment - New industrial and offoce floorspace
- Regional trend in fixed capital investment
Number of jobs - Net change in jobs by industrial sector
created
Volume of business - Net change in value added by industrial
activity sector
Availability of land - Land availability statistics
for business
development
Number of enquiries - Economic Development Unit enquiries
for possible inward
investment
Number of visitors STB statistics
and amount of
expenditure at key
tourism venues
Training / - Number of people trained
retraining / multi - Level of achievement of Hampshire skills
skilling targets
15
Unemployment trend
GDP (income) per
head trend
Employment - Vacancies
opportunities
Purchasing power - Comparison with other European regions
parity
PUBLIC INVOLVEMENT GROUP
Customer complaints - % of complaints resolved within 5 days
procedures - % of complaints resolved within 15 days
Customer suggestions - Number of customer suggestions made
- % acted on by Hampshire County Council
Service user survey - Number of user surveys conducted by
Hampshire
County Council
- % of responses to user surveys received by
Hampshire
County Council
User - Number of user groups/forums/liaison
groups/forums/liaison meetings held by
meetings Hampshire County Council departments
Involvement of - Number of people involved in Hampshire
people in management County
processes Council management boards, governing
bodies,
advisory boards etc. who are not
officially representing
Hampshire County Council
Public consultation - Number of projects involving public
for specific consultation
projects - Number of people consulted
- % of responses received
Countywide - Number of projects involving public
consultation for consultation
strategic policy - Number of people consulted
- % of responses received
Grant aid to local - Total value of grant given as % of total
and voluntary Hampshire
organisations/initiatives County Council budget
Supporting local and - Number of Hampshire County Council officers
voluntary and
organisations members serving on management
committees/boards
etc. of non-County Council Hampshire
16
organisations
Supporting community - Number of community organisations receiving
aspirations direct
advice and support from Hampshire County
Council
officers
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APPENDIX 4
Hampshire County Council Item
Policy and Resources Committee
22 December 1997
Short Term Objectives
Report of Chief Executive
Contact: Malcolm Cole, Ext: 7385
4. Summary
5.2. This report commences for Policy and Resources Committee a
process of setting short term service objectives for the
County Council set out by Committee responsibility. It
provides a draft set of short-term objectives which, when
confirmed and developed by members, will provide the
opportunity for Policy and Resources Committee to monitor the
activities and progress of the Council across its whole range
of functions.
5.3. This report should be read in conjunction with the report on
"Corporate Strategy - Next Steps - Meeting Needs" being
considered by the Performance Review Sub-Committee on 15
December.
6. Background
6.1. The Corporate Management Team invited all County Council
departments to set out, for their activities, draft short-term
objectives to be achieved during the period to 31 March 1999.
These are now set out, by reference to Committees, in the
Appendix to this report. Each is annotated with reference to
the County Council's corporate objective to which they
contribute.
6.2. This exercise has been commenced to enable Policy and
Resources Committee and the Performance Review Sub-Committee
to start the process, on a regular basis, of examining the
County Council's ability to meet targets for its activity. It
is proposed, therefore, that this Committee examine objectives
and their targets at six monthly intervals to check and note
progress and set additional objectives for an extended
timescale (i.e., in the first instance to six months beyond 31
April 1999).
22
6.3. It is now proposed that these should be referred to the next
meetings of all County Council Committees, Sub-Committees and
Panels for consideration by Members with the request that they
consider, revise and expand, as necessary, those relating to
their individual terms of reference. As with the draft
objectives set out in the Appendix, Members will be asked to
consider whether to add to or amend the objectives to be
achieved within existing policies and budgets and over the
course, initially, of the period up to 31 March 1999.
6.4. This initiative will also allow new Members of the County
Council to become engaged in establishing their views on
current service provision objectives. It will also have the
additional advantage of highlighting project work between and
across departments thus contributing strongly to the corporate
working of the County Council as a whole.
7. Corporate Objectives
7.1. As indicated above, as far as possible each of the short-term
objectives has been set against one or more of the Council's
current corporate objectives. These five objectives are set
out at the beginning of the Appendix. They are now the
subject of review by this Committee's Performance Review Sub-
Committee.
8. Conclusion
8.1. The draft short-term objectives set out in the Appendix will
now be submitted to all County Council Committees, Sub-
Committees and Panels as indicated in paragraph 2.3 above. It
is suggested that, in order for this task to be manageable,
the number of additional short-term objectives for each
Committee should not exceed 12 (i.e., taking into account and
including suggestions from Sub-Committees and Panels). It is
also suggested that following this meeting of Policy and
Resources Committee the Appendix to this report be circulated
to all Members of the County Council to enable them to
consider this issue before its appearance on future Committee,
Sub-Committee and Panel agendas.
8.2. The results of this work will be referred to the Performance
Review Sub-Committee for consideration before final reference
to this Committee.
8.3. It is hoped that members of Policy and Resources Committee
will find the information and targets for County Council
activity, produced in this way, useful in keeping track of the
wide range of the Council's activity, but also a key tool in
undertaking the Committee's task of monitoring the Council's
23
policy and the use of its resources. These activities - core
to the achievement of the County Council's corporate
objectives - can now be used as the basis for monitoring
performance across the activity.
RECOMMENDATIONS
1. That the draft short-term objectives for the County Council
prepared by the Corporate Management Team and set out in the
Appendix to this report be referred to all County Council
Committees, Sub-Committees for consideration as described in this
report.
2. That the outcome of the consultation set out in Recommendation 1
be considered by the Performance Review Sub-Committee with a view
to the recommendations of that Sub-Committee being reported to
Policy and Resources Committee for final approval.
3. That this Committee monitor and update these objectives on a six
monthy basis.
24
APPENDIX
The Council's key corporate objectives are:
1. Developing the quality of life
2. Caring for the environment
3. Achieving economic prosperity through sustainable development
4. Encouraging participation in public affairs
5. Encouraging involvement in local communities.
The short-term objectives listed in this appendix are cross-
referenced as to which one or more of the corporate objectives they
support.
25
PLANNING AND TRANSPORTATION COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objective
CORPORATE
Adopt revised Structure Plan September 1,2,3,4
1998
Promote major conference on Integrated June 1998 1,2,3,5
Transport Policy and Urban Living
Review the Planning Permission at Efford April 1998 1,2,3
(Pennington Landfill and mineral
extraction site) under the Habitats
Regulations and evaluate the future of the
site
Evaluate case for applying quality October 1998
management systems throughout the
Environment Grouping
Preparation for CCT/Best Value - resolve October 1998
form of tender and contract and approach
to services review
Develop the County Council's GIS October 1998
capability to extend the range of
information in the system and make it more
widely available.
COUNTY SURVEYOR'S DEPARTMENT
Introduce public transport Quality December 1998 1,2,3,5
Partnerships as part of area transport
strategies - interim stage
Consult and implement the Accessible September 1,2,5
Transport Strategy 1998
Review future role of the ROMANSE project December 1998 1,2,3
team and the application of traffic
information and control systems as part of
the Integrated Transport Strategies
Develop Integrated Transport Strategies March 1999 1,2,3
for all areas of Hampshire
Deposit Order with TWA for the provision March 1998 1,2,3
of Stage 1 of South Hampshire Rapid
Transit (Fareham to Portsmouth)
Review new tourism signing policy February 1998 2,3
Develop and introduce policy for the more March 1998 1,2,5
cost effective use of Traffic Management
Resources
26
PLANNING AND TRANSPORTATION COMMITTEE cont......
Short Term Objectives End Date for Corporate
Achievement Objective
COUNTY SURVEYOR'S DEPARTMENT cont...
Extend provision of street facilities for March 1999 1
people with mobility handicaps (part of
continuing programme)
Extend partnership approach to March 1999 3
arrangements with Contractors and
Consultants
COUNTY PLANNING DEPARTMENT
Adopt Minerals and Waste Local Plan December 1998 1,2,3
Adopt Supplementary Planning Guidance for April 1998 1,2,3
Town Centre and out-of-centre development
Publish draft Supplementary Planning April 1998 1,2,3,4,5
Guidance for Commercial Leisure
developments
Publish Analysis of Housing Market in June 1998 1,2,4
Hampshire
Publication of Volume 1 of Biodiversity June 1998 1,2
Action Plan for Hampshire
Publish Draft Landscape Strategy June 1998 1,2,4,5
27
RECREATION AND HERITAGE COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objectives
ART SPORT COUNTRYSIDE AND COMMUNITY
Achieve full compliance with the Arts March 1998 1
Council Lottery Stabilisation process such
that all specified payments from the
Lottery are received.
Submit a full application to the Arts March 1998 1
Council of England for the Kings Theatre
and one Arts Centre
Achieve a new sponsorship deal for April 1998 1
Entertainments in Village Halls scheme
Secure Lottery funding for the Museum of March 1998 1
Modern Craft feasibility study
Investigate and promote strategies in March 1998 1
respect of the provision for Hampshire
school children at present using the
unitary outdoor activity centres. This
will include a review of opportunities
offered in the north and south east of
Hampshire and by the commercial, private
and voluntary sector
Review the system of consultation with March 1999 1
Learning in Leisure providers on good
practice, strategy and policy matters by
December 1998- establish revised system by
March 1998 and report on its effectiveness
Attract and support up to four March 1999 1
international sporting events in Hampshire
Produce business plans for the five September 1
Hampshire Outdoor Centres and review the 1998
organisation of the outdoor service for
implementation
Review the strategy for the community March 1999 3
service and increase the emphasis on
community development
Review cycling policies in the countryside March 1998 2
28
RECREATION AND HERITAGE COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
LIBRARIES
Extend the Galaxy circulation system to December 1998 1
all libraries
Install on-line computer catalogue June 1998 1
terminals (OPACS) in major libraries
Investigate, purchase and install a new March 1999 1
ordering and cataloguing system
Prepare project appraisal for new library March 1998 1
at Lymington
Prepare project appraisal for an extension March 1999 1
and major maintenance work at Romsey
Library
Launch the Naval Collection at Gosport February 1998 1
Extend video collections to five more December 1998 1
libraries
Improve Hatrics through electronic March 1999 3
networking. Research project to be
completed December 1997. Implementation
1998-99
In accordance with new Department of August 1998 1
Culture, Media and Sport requirement
prepare 3 year Library Plan
RECORD OFFICE
Prepare guides to holdings in the Record March 1999 1, 5
Office relating to District Council areas
accessible on the Internet. Commence with
guides for New Forest and Gosport
Report to the Policy and Resources February 1999 1, 4
Committee on the management and retention
of the County Council's current and recent
records. Subject to Committee's
agreement, provide public access to the
relevant records of the County Council
(except confidential records)
Launch Hampshire Archives Rescue Fund March 1998 1
Prepare guide to Archives relating to July 1998 1
France in the Record Office
29
RECREATION AND HERITAGE COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
RECORD OFFICE cont.....
In co-operation with the Library Service, March 1999
initiate work on a Hampshire Bibliography,
adding pamphlets in private collections to
a data base
MUSEUMS SERVICE
Milestones: Hampshire's Living History Phased 1, 3
Museum, Basingstoke. targets to
* Leading as clients, in liaison with April 2000
Basingstoke and Deane Borough Council
(BDBC) to requirements of County
Architect, contractor and Heritage
Lottery Fund
* establish full revenue budget
(development phase with BDBC)
* revise and update the business plan and
management regime and begin
implementation
* establish firm marketing plan leading
to opening and begin implementation
* prepare collections for use/display
* advance preparation of supporting
exhibits and IT
* collections documentation
Establish clear project management January 1998 1,2,3
structure and budget for Priddy's Hard (Museum to
Museum with Gosport Borough Council and open in 2000)
the Millennium Commission
30
RECREATION AND HERITAGE COMMITTEE cont.............
Short Term Objectives End Date for Corporate
Achievement Objectives
MUSEUMS SERVICE cont.........
Establish on behalf of Policy and April 1998 1,2,3
Resources Committee proposals for the use,
restoration and phased development of
Grange Farm in relation to Basing House.
Prepare initial application to Heritage
Lottery Fund
Secure the future of M33 (HMS Minerva) in April 1998 1
dry dock and initiate de-salination of
structure as next stage of conservation
plan
Establish viable conservation proposals January 1998 2
for the Bark Store, Botley and prepare
proposals for its use as a museum.
Develop SEARCH at Gosport, as a pre- Ongoing 1
eminent centre for hands-on education and
training linked to history and natural
history, and seek to broaden its audience
base to include general visitors, people
with disabilities, reminiscence groups and
secondary schools.
To undertake, as a result of the Phase 1 (of 1, 3
Marketing, Access and Education Audit, a 4) March 1998
networked programme of audience
development with twelve independent
museums
COUNTY PLANNING DEPARTMENT
Complete all management plans for key October 1998 1,2,5
countryside sites
Publish draft Management Plan for River April 1999 1,2,3,4,5
Hamble Harbour Authority
NB: Future responsibility under consideration at Personnel Sub-
Committee 15 December 1997.
31
PUBLIC PROTECTION COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objectives
WASTE DISPOSAL
Obtain County Council endorsement for January 1998 1, 2
Project Integra study and issue final
directions for S W Hampshire and for
bringing forward recycling aspirations
Invite tenders and let contracts for July 1998 1, 2
management of Household Waste Recycling
Centres
Complete feasibility study of major waste June 1998 2, 3
minimisation initiatives funded from
landfill tax or EU funds
EMERGENCY PLANNING
Review the benefit derived from Hampshire January 1998 2
County Council's 1997 oil pollution
response training programme, with a view
to its expansion in 1998/9, so that the
County's integrated response to a major
maritime oil spill is enhanced
To review and amend the Hampshire County March 1998 2
and District Major Civil Emergency Plan to
reflect 'lessons learned' from the 1997
series of objective exercises
Examine the interfaces between the March 1998 2
individual District Emergency Response
Plans and the County and District Major
Civil Emergency Plan to ensure
compatability
Assess the impact on County and District March 1998 2
level authorities of the forthcoming Major
Accident Hazard Regulations to determine
the requirements to meet the terms of the
regulations
32
PUBLIC PROTECTION COMMITTEE cont.............
Short Term Objectives End Date for Corporate
Achievement Objectives
REGULATORY SERVICES
Launch New Advice Service April 1998 1
Develop Business Advice Service September 1, 3
1998
Develop a Consumer Education package (in September 1
conjunction with Education Department) 1998
YOUTH CRIME AND PUBLIC SAFETY
Establish working arrangements with June 1998 1
police, Districts and other agencies to
produce, implement and monitor local
community safety plans under new statutory
duty to be imposed in the Crime and
Disorder Bill
Implement new statutory duty to be imposed June 1998 1
under Crime and Disorder Bill to provide
and co-ordinate services for youth justice
through Youth Offender Teams
33
POLICY AND RESOURCES COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objectives
CHIEF EXECUTIVE
Prepare new County Council Corporate May 1998
objectives
Develop a set of core Performance May 1998
Indicators to underpin the Council's
Corporate Objectives incorporating the
work already undertaken within the
'Measuring Corporate Impact' exercise
Develop and implement communications April 1998
strategy covering both internal and
external communication
To lead a co-ordinated approach to Best March 1999
Value and formulate policies and
initiatives in preparation for the
implementation of Best Value in 2000
To ensure that Legal Services are fully March 1998
prepared in complying with the statutory
requirement to subject the service to
Compulsory Competitive Tendering in 1999
COUNTY TREASURER'S DEPARTMENT
CORPORATE
Ensure financial systems are '2000 proof' April 1999
or replaced
Position Financial Management system for April 1999
Year 2000 and to prevent cost escalation
Assess impact on financial systems of Euro April 1999
Progress strategy for rebuilding our Ongoing
capacity to have a significant locally
resourced capital programme including
public-private partnership issues
Review approach to funding of insurance March 1998
and other risk exposures (linked to Risk
Management consultancy)
Complete and agree balance sheet as soon as
apportionment with the Cities possible
(transitional payments)
34
POLICY AND RESOURCES COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
COUNTY TREASURER cont.......
Evaluate the options for a new April 1999
payroll/personnel system, to produce
improved management information and to
replace an obsolescent payroll system
Monitor payments performance closely in ongoing
order to anticipate expected legislative
requirement for prompt payment
DEPARTMENTAL
Maintain external customer base and seek ongoing
further efficiencies in service delivery
in order to ensure that County Treasurer's
Department budgets at and spends within
available resources
Manage the Student Grants Unit to maintain ongoing
a good service to students and minimise
the impact on staff as a result of the
Dearing proposals
Implement action plan to ensure Health and ongoing
Safety and stress issues are addressed
Evaluate the requirements for CCT for June 1998
financial services (due January 2000) and
ensure the County Council is ready to meet
them as necessary
CHIEF PERSONNEL OFFICER
Implement Health and Safety Strategy in December 1998
accordance with the plan
Implement H R strategy and standards April 1999
Introduce new structure for personnel and Personnel-
training January 1998
Training-
(Quarterly report to Personnel Sub- subject to
Committee) consultant's
report
35
POLICY AND RESOURCES COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
CHIEF PERSONNEL OFFICER cont.......
Implement DDA Action Plan April 1999
Develop and implement Single Status April 1999
strategy
Implement Compulsory Competitive April 1999
Tendering/Best Value for personnel,
including time recording and benchmarking
Develop and implement corporate July 1998
performance management system
Create employment framework for Welfare to July 1998
Work
Implement corporate strategy for IIP December 1998
Develop a corporate training and
development strategy and obtain Institute
of Management accreditation for the
delivery of management programmes
Review early retirement policies in light July 1998
of Audit Commission report
ECONOMIC DEVELOPMENT
Prepare, consult on, publish and By April 1998 3
distribute an annual Medium Term Economic and April
Strategy 1999
Develop external sources of funding for March 1999 3
the service itself, for the Council from
the business community, and for business
development (e.g. Konver). Ten percent of
the gross expenditure of the Service to be
earned from external sources.
Develop and refine of the Hampshire March 1999 3
Ambassadors scheme to improve
effectiveness.
36
POLICY AND RESOURCES COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
DIRECTOR OF PROPERTY, BUSINESS AND
REGULATORY SERVICES
Prepare, develop and implement a December 1997
management plan to develop the Property and then
function for CCT and to meet evolving Best quarterly to
Value framework October 1999
Establish and then meet the requirements Annual
of a 3 year target and programme of land programme.
disposals to maximise capital receipts for Reviewed each
the County Council year
Develop a policy and plan over the next Policy by
two years to reduce significantly the March 1998
County Council's reliance on leased or
rented office accommodation
Implement the Land Sub-Committee's policy May 1999
for a complete land and property review,
service by service, across all committees
Implement a strategy for the development January 1998 1, 2
and protection of Hilliers Arboretum,
including a management review of its
activities
Review the Health and Safety policies of March
the County Council as Landlord in relation 1998/ongoing
to land and buildings
Review the property function in relation May 1998
to the portfolio of services provided to
building users (i.e. including grounds
maintenance, cleaning, building
maintenance as well as the full range of
architectural services)
Review the County Council's Transport and May 1998
Fleet Management operations to ensure the
development of relevant cost effective
services in line withe the requirements of
the County Council
37
POLICY AND RESOURCES COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
DIRECTOR OF PROPERTY, BUSINESS AND
REGULATORY SERVICES cont......
Develop a cost effective and relevant By end
response for each of the County Council's December 1998
DSO's in relation to CCT and/or Best Value
Review the opportunities to manage the July 1998
volume of work undertaken by the County
Council's Printing Services business and
the potential to invest in new technology
Prepare and implement a Business Plan for April 1998
the Supplies Function for 1998/99 with a
view to maximising economies in purchasing
and procuring goods and services for the
County Council
I T SERVICES
Reach a level in excess of 500,000 March 1999 1, 3, 4
visitors per annum to the Hampshire County
Council Web Site.
Reduce the unit cost of computing from March 1999
1134 as at April 1997 to less than £650 in
real terms.
Produce and agree costed plans for a October 1998
modern IT system with capability for the
twenty first century.
Maintain a significant volume of business March 1999
with the two Cities in order to retain
economies of scale and keep costs low both
for the County Council and also for the
Cities. Measure at March 1999 by the
existence of agreed contracts going beyond
March 1999
38
POLICY AND RESOURCES COMMITTEE cont.....
Short Term Objectives End Date for Corporate
Achievement Objectives
I T SERVICES cont.......
Produce a full implementation of October 1998 1
Assessment and Care Management System 2.
This target will contribute to increased
quality of care by Social Services; better
management control of the business
processes within Social Services; lower
administrative costs. To be measured by
the extent to which the system is used.
To have a significant volume of financial March 1999
transactions taking place through
Financial Management System 2, thus
avoiding otherwise inevitable cost
increases; achieving compliance with "year
2000"; providing higher quality system
that is quicker and easier to use.
39
SOCIAL SERVICES COMMITTEE
Short Term Objectives End Date for Corporate
Achievement Objectives
Develop a care management approach for March 1999 1
children's services to define processes
and groups to which care management is
applicable.
Review services for looked-after children April 1998 1
and develop proposals for the future shape
of services for report to Children's
Service Sub-Committee.
Review children's sector business April 1998 1
processes, report on care business process
and proposals for development systems.
Based on Misspent Youth, develop work with June 1998 1
juvenile offenders and draw up a crime
prevention strategy for report to Combined
Youth Justice Committee.
Establish the core business of County January 1998 1
Council homes for older people, ensure we
continue to meet our legal obligations and
decide how closures should be dealt with,
if necessary. Prepare review report with
recommendations on future role.
Review the role of the County Council's April 1998 1
home care service in the domiciliary care
market. Prepare report comparing costs
with independent sector and market
differences across the County.
Implement the Community Care (Direct April 1998 1
Payments) Act 1996 with the two options
(including SOCS) agreed by Social Services
Committee and extend to people with a
learning disability
Develop a strategy for services for June 1998 1
deaf/blind people. Report to Adults
Services Sub-Committee.
Review and, if necessary, re-shape in the September 1
light of resource contraints day services 1998
for people with a learning disability.
Report to Adults Services Sub-Committee.
Work with health authorities to ensure the June 1998 1
effective development of multi-
disciplinary Community Mental Health
Teams.
Prepare a budget strategy for three years January 1998 1
starting 1998/99 for report to Resources
Sub-Committee.
Improve the management of income, April 1998 1
minimising debt write-off
40
SOCIAL SERVICES COMMITTEE cont............
Short Term Objectives End Date for Corporate
Achievement Objectives
Review services provided jointly with June 1998 1
Portsmouth and Southampton, and the cross-
boundary purchasing of services, to ensure
the best deal for the County Council.
Improve the quality of telephone systems March 1999 1
which support Area operations, providing a
better service to the public and better
value for money
Start to introduce other new technologies March 1999 1
to reduce the dependence of fieldwork
staff on office bases and
make savings in Area office accommodation
Prepare a plan with targets for March 1998 1
relinquishing high cost, leased Area
office accommodation
Make further improvements in the March 1998 1
management of health and safety, ensuring
that we do not slip back from the position
attained when audited by the Health and
Safety Executive. Revise Action Plan.
Develop approaches to workload management, June 1998 1
and bring in other measures, to combat the
growing problem of work-related stress and
reduce sickness absence. Report on
initiatives to Resources Sub-Committee.
Prepare proposals for changes to March 1998 1
conditions of service to feed into
corporate negotiations on single status
Implement a new performance management April 1998 1
strategy, including a system of annual
performance appraisal
41
EDUCATION COMMITTEE
Short Term Objective End Date for Corporate
Achievement Objectives
Promoting Schools Effectiveness and
Continuous Improvement
Develop a county-wide strategy which July 1998 1, 5
supports and monitors all schools in
their improvement and focuses energy on
those needing most improvement
Support heads and governors in planning January 1999 1, 5
for improvement by providing effective
management information and support which
enables schools to challenge performance
Support teachers and subject leaders in December 1998 1, 4, 5
improving pupils' levels of achievement
Support teachers and headteachers in 1, 4, 5
their professional development
Developing and Supporting Individual
Children and Young People
Develop provision for children in their January 1998 1
early years
Develop strategies to protect children March 1999 1,2,3,5
and extend opportunities during school
and out of school activities
Develop opportunities for young people September 1, 4, 5
outside the school system 1998
Optimise the use of Resources, Focusing
Resources on School Effectiveness
Maximise funding opportunities for March 1999 1, 5
schools and other facilities used by
pupils and the community
Within the strategy set out in the December 1998 1, 5
special educational needs policy
statement, develop the effective use of
resources to meet the needs of children
with special educational needs
Ensure information systems are accurate, February 1998
up to date, relevant and accessible
42
EDUCATION COMMITTEE cont.......
Short Term Objective End Date for Corporate
Achievement Objectives
Initiating and Developing Relationships
Develop relationships with schools, April 1998 1, 5
governors, headteachers, parents,
dioceses, trade unions and voluntary
organisations
Develop effective networks with district March 1999 1
councils, unitary authorities and other
public sector agencies to ensure co-
ordinated education services planning
under the new local government structure
Encouraging and Developing the
Department's Staff to Enable them to
Contribute Effectively to all its Work
Develop an ethos which promotes October 1997 5
innovation and development opportunities and annual
Prepare a plan with targets for /September 1
relinquishing high cost, leased office 1999
accommodation
NB: The objectives set out above were drafted before the White
Paper "Excellence in Schools" and the SEN Green Paper were
published. Therefore the short-term objectives may be refined in
line with the published Education Development Plan, which contains
the detailed action in support of the above objectives.
MC652
43
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