Offering a helping hand during lockdown – advice for vulnerable residents

Hampshire County Council is advising Hampshire residents that anyone who needs help during the national lockdown can access support seven days a week via a dedicated helpline

Jan 11 2021

Councillor Liz Fairhurst, Hampshire County Council’s Executive Member for Adult Social Care and Health, said: “We know that the new national restrictions are extremely difficult for everyone, but especially so for anyone who is being asked to shield at home. No one needs to tackle these challenges alone and if support isn’t available from family, friends or neighbours, we can offer a helping hand. This might be help with shopping or prescriptions, signposting to financial advice or having a regular call from a local volunteer for a friendly chat. Anyone adversely impacted by COVID-19 can call the Hampshire Coronavirus Support and Helpline seven days a week to talk to an advisor.”

Call the Hampshire Coronavirus Support and Helpline on 0333 370 4000 (local rate charges apply). For the duration of the national lockdown, the helpline is open as follows:

- Monday to Friday - 9am-5pm
- Weekends - 10am-3pm
- Residents can also request a call-back from the helpline by completing a call-back request form.

In recent weeks, since shielding was reintroduced, the Hampshire Coronavirus Support and Helpline has received calls from, and provided support and/or advice to more than 1150 local residents.

The Connect to Support Hampshire website also features a coronavirus resource page full of useful and links and information - visit