Helping carers to find the support they need

This Carers’ Rights Day, Thursday, 21 November, Hampshire County Council is reminding unpaid carers in Hampshire how to access the wide range of information, advice and support that can help them in their caring role

Nov 19 2019

There are three key ways carers can access and find out about support:

1. Hampshire Carers’ Support and Dementia Advisor Service provided by Andover Mind, is available to any carer aged over 18 who looks after another adult. This service is for all carers, not just those caring for someone with dementia, and offers:

  • one-to-one assistance, either over the phone Monday-Friday 9am-5pm, online or face-to-face with a trained carer support worker at a time that is convenient for the individual;
  • general information and advice on carer-related topics online and over the phone;
  • local carer support groups held across Hampshire.

For more information visit or phone the Carers’ Support and Dementia Advisor Service support line on 01264 332297.

2. In addition, Connect to Support Hampshire, the county’s one-stop-shop online directory of care and support provides further information and advice that can help carers and those for whom they care.

The Information Finder tool on the front page of the website is an excellent place to start – carers can simply tick the topics they would like help with to create a results page with clear links to follow. There is even an option to send the results page by email. If carers prefer, they can go straight to for information on topics such as registering as a carer with their GP and arranging a carer’s assessment with their local authority to identify what support they might need and how to access this.

Carers can also download the Connect to Support Hampshire mobile app for any smartphone or tablet from the Google Play and App Store, or visit any of the County Council’s 48 libraries to access the information on one of the computers available for the public to use.

The directory also lists a range of community information events taking place across the county this week to mark Carers’ Rights Day. Search the 'News and eventssection of the website.

3. To support carers in an emergency, the Carers’ Emergency Planning Service is provided by The Princess Royal Trust for Carers in Hampshire and helps carers develop their own emergency plan so that they can arrange care in an urgent situation, and at short notice. Find out more on the website or contact the service on 0800 169 1577.