Lone working procedure

This procedure replaces all previous corporate policies and procedures relating to lone working.


Hampshire County Council (HCC) employs many people in varying roles which require them to work, at times, alone. Working alone can present additional or increased risks to individuals and complications which may in turn increase risks to colleagues. This procedure recognises these risks and sets a structured way to determine appropriate systems and equipment that can be used to reduce these additional risks. It only addresses the additional risks arising from working alone and not the normal risks of the role. These should be addressed through the normal risk assessment process.


This procedure requires managers of employees to assess the additional risks that working alone creates for their staff. It sets out a framework for categorising the type of lone worker to ensure there is consistency in how the risk is assessed and managed. It also identifies control measures that may reduce the risks adequately. Appropriate control measures should be to be discussed and agreed with colleagues and recorded in individuals’ lone working risk assessments. However, this procedure does not seek to limit a manager’s authority to go beyond these controls when the risk assessment concludes they will not be suitable or sufficient in adequately reducing a risk. At times, the risk of lone working may not be able to be adequately controlled and a manager may decide not to allow lone working, requiring more than one person to carry out a role/task or, in extreme cases, not carry out the task at all.

Appendix 1 provides a flow chart for categorising types of lone workers to guide managers and simplify the risk assessment process.

Appendix 2 provides a menu of suggested control measures for each category of lone worker.

Appendix 3 contains a standard form for recording lone working risk assessments.

Full procedure

Corporate lone working procedure