Business terms - Delivery from County Supplies stock


Prices for stock items in the Catalogue apply from 1 April to 31 March annually. We reserve the right to adjust prices up or down in the event of extraordinary or unforeseen circumstances.

Delivery Charges

No carriage or small order charges will be made, on deliveries of our stock items.

Bulk Buying Discounts

Discounts are available for bulk purchases of selected products. These discounts apply to individual orders for delivery in one drop to a single delivery point specified by the customer and will be applied to the invoice.

Delivery Checking

All customers will be asked to sign the driver's delivery schedule as proof of delivery before the driver leaves their premises. Customers should check all parcels thoroughly and empty all cartons before reporting discrepancies.

Delivery discrepancies of stock must be reported to County Supplies within 5 working days of delivery. To report discrepancies please use our online Query form.

Our Drivers are not permitted to accept oral discrepancy reports.

Return of Stock for Credit or Replacement

Goods are considered eligible for free collection and credit/replacement if they are:

  • faulty
  • of current stock
  • in original packaging and in a condition suitable for re-sale
  • have been delivered within the previous 3 months (or within the guarantee period in the case of faulty goods)
  • consist of complete units of issue

To report discrepancies please use our online Query form. A collection note will be issued and a County Supplies driver will pick up the goods when they next call.

Faulty goods

Faulty goods should be reported within the guarantee period. Repair or replacement will then be arranged.

Updating Customers

Products may change during the lifetime of the catalogue. Amendments, additions and deletions to the products described in the catalogue appear in the Catalogue Updates which are published monthly on this website.

VAT Liability

Prices are exclusive of Value Added Tax. Supplies to our External Customers are subject to Value Added Tax at the Standard Rate.

Payment Terms

For Internal Customers all charges will be automatically routed through SAP.

External customers ordering through County Supplies Online will have the option to pay by credit/debit/procurement card at point of order. Alternatively, customers can opt to receive an electronic invoice, payment of which should be made to County Treasurers within 30 days of the invoice date.

For external customers in Southampton and Portsmouth not using County Supplies Online a paper VAT invoice will be issued and should be cleared for payment within 30 days.

For all other customers a a VAT invoice will be issued and payment should be made to the County Treasurer within 30 days of the invoice date. Invoices can be made by cheque or by credit/debit card at quoting your invoice number, postcode and address.

Goods For Personal Use

County Supplies cannot supply/sell equipment or materials to private individuals for personal use.

Further Information

For further information or clarification of our Business Terms for goods delivered from stock please contact the Customer Services Team on Winchester (01962) 826999 or e-mail