Chargeable business advice - terms and conditions

Chargeable business advice is managed and administered by Hampshire County Council's Trading Standards Service (HCC TSS).

We may be able to offer chargeable advice in particular areas of expertise, subject to levels of demand and the exact nature of your request. If you have a request for Chargeable Business Advice (CBA) you first need to submit an outline of your request via the CBA app.

1. Upon receipt of request

Upon receipt of your request for advice a named officer will be nominated as your point of contact.

2. Acknowledgement

Once you have submitted the request summary it will be assessed to determine if we can meet the request on this occasion and you will receive an email response confirming the outcome of that assessment at the earliest opportunity.

3. Formal request

If your request can be met then you will be sent a link to register formally for CBA, and you will need to provide further details, including payment information. Once your application has been submitted, an officer will respond to your request. We aim to respond at the earliest opportunity. If you require an urgent response or have a specific timescale, please include that in your initial enquiry, to enable us to determine whether we can respond to it. We will try and accommodate specific requests but this will depend on the complexity of the enquiry and available resources.

4. Provision of Advice

You will be contacted by an officer who will give you appropriate guidance and advice on relevant Trading Standards legislation. This may include the provision of information by email, links to useful websites and discussion of some examples of your products and/or services. If you would like assured advice please discuss the benefits of a Primary Authority Partnership advice with us.

5. Fees

Fees In asking for business advice you or your business, agree to pay any charges for officer time incurred by Trading Standards within twenty-eight days of receiving an invoice from us for the services provided. Please note all invoices will be sent electronically and will come from an email address similar to [email protected]. Please check that your spam filters do not block this email. Our current fees are here.

Our current fees.

6. Outstanding payments

In the event that you do not pay Trading Standards the outstanding amount within the prescribed time then we may institute civil proceedings against you and/or your business to recover the cost. Future services under scheme will cease to be provided until the outstanding amount is settled in full.

7. Freedom of information

Please be aware that HCCTSS is subject to legal duties which may require the release of information under the Freedom of Information Act (FOIA) or The Environmental Information Regulations 1992 or any other applicable legislation or codes that govern access to information and that HCCTSS may be under an obligation to provide such information on request.

8. Data protection

Trading Standards will not keep information longer than is necessary and whilst in our possession we will safeguard your personal information according to the requirements of the Data Protection Act 1998 or any equivalent legislation.

9. Breaches of legislation

Trading Standards is empowered to enforce a variety of civil and criminal statutes. It has a duty to investigate any allegations of breaches of such legislation and the provision of advice under this scheme does not affect this duty in any way whatsoever.

10. Logos and affiliation

The use of the services under the scheme does not entitle you or your business to use any of Hampshire County Council's logos or claim any affiliation with Hampshire County Council or Trading Standards Service.

11. Complaints

If you or your business have any complaints or are not satisfied with the quality of the services provided under the scheme please refer to the corporate complaints procedure as to how to make a complaint to Hampshire County Council.


These terms and conditions will be subject to review from time to time.

We make every effort to provide businesses with the support they need to comply with the law enforced by Hampshire County Council Trading Standards Service.

The advice is provided in good faith but ultimately it is only the Courts that can interpret statutory legislation with any authority. The advice is given on the basis of the information that the business provides. It remains the responsibility of the individual business to ensure that they are fully compliant.