Business advice

Ensuring that your business complies with trading standards laws is important, but can sometimes be confusing. We are here to help. Our business support team is made up of experienced Trading Standards Officers, with a wealth of knowledge, who are happy to help any business, large or small, with practical advice and guidance.

Free advice

One hour of free business support is available for all start-up businesses in Hampshire for their first 12 months of trading, thereafter it will be chargeable.

There is also lots of information available in our business advice pages.

Chargeable advice

Business advice is an important part of what we do. The first time you contact our business support team you will be asked to register.

All fees are charged in quarter hour units.

Fees are charged on a cost recovery basis:

  • hourly rate of £70 per hour + VAT
  • minimum charge for advice is half an hour, regardless of whether the full half hour is used, thereafter the charge is in quarter hour units
  • standard turnaround time for enquiries - 10 working days

Please note: The hourly rate is reviewed annually and any changes will take effect from 1st April each year. Please check the current hourly rate before requesting advice.

Primary Authority Partnerships

If your business operates or sells products beyond Hampshire, you can enter into a Primary Authority Partnership (PAP) with us.

Each partnership is bespoke and fully tailored to the needs of the individual business. The cost of the service varies dependent upon the level of support required, but there is a minimum initial set up fee of £600.

Buy With Confidence

Buy with Confidence is our trader approval scheme. To join a business must commit to the scheme's code of conduct and complete a thorough vetting process.

Terms and conditions

Charging for business advice terms and conditions.


Register to receive business advice from Hampshire County Council Trading Standards Service. A charge may be made for this service.