Chargeable business advice - terms and conditions
Chargeable business advice is managed and administered by Hampshire County Council's Trading Standards Service (HCCTSS).
When seeking advice on trading standards matters from HCCTSS you need to complete the business registration form before any advice can be provided.
- Upon receipt of request
Upon receipt of your request for advice a named officer will be nominated as your point of contact.
We will acknowledge your request within 5 working days and aim to provide business advice within 10 working days. If your enquiry is urgent or has a specific timescale requirement please let us know and we will try and accommodate this, depending on the complexity of the enquiry and available resources.
- Provision of advice
Your point of contact officer will give you appropriate guidance and advice on relevant Trading Standards legislation. This may include the provision of leaflets, links to useful websites and discussing some examples of your products and/or services. If you would like assured advice please discuss the benefits of a Primary Authority Partnership advice with us.
In asking for business advice you or your business, agree to pay any charges for officer time incurred by Trading Standards within twenty-eight days of receiving an invoice from us for the services provided. Please note all invoices will be sent electronically and will come from an email address similar to firstname.lastname@example.org. Please check that your spam filters do not block this email.
- Outstanding payments
In the event that you do not pay Trading Standards the outstanding amount within the prescribed time then we may institute civil proceedings against you and/or your business to recover the cost. Future services under scheme will cease to be provided until the outstanding amount is settled in full.
- Freedom of information
Please be aware that HCCTSS is subject to legal duties which may require the release of information under the Freedom of Information Act (FOIA) or The Environmental Information Regulations 1992 or any other applicable legislation or codes that govern access to information and that HCCTSS may be under an obligation to provide such information on request.
- Data protection
Trading Standards will not keep information longer than is necessary and whilst in our possession we will safeguard your personal information according to the requirements of the Data Protection Act 1998 or any equivalent legislation.
- Breaches of legislation
Trading Standards is empowered to enforce a variety of civil and criminal statutes. It has a duty to investigate any allegations of breaches of such legislation and the provision of advice under this scheme does not affect this duty in any way whatsoever.
- Logos and affiliation
The use of the services under the scheme does not entitle you or your business to use any of Hampshire County Council's logos or claim any affiliation with Hampshire County Council or Trading Standards Service.
If you or your business have any complaints or are not satisfied with the quality of the services provided under the scheme please refer to the corporate complaints procedure as to how to make a complaint to Hampshire County Council.
These terms and conditions will be subject to review from time to time.
We make every effort to provide businesses with the support they need to comply with the law enforced by Hampshire County Council Trading Standards Service.
The advice is provided in good faith but ultimately it is only the Courts that can interpret statutory legislation with any authority. The advice is given on the basis of the information that the business provides. It remains the responsibility of the individual business to ensure that they are fully compliant.