Doorstep crime

Be on your guard against strangers at your door.  It can be difficult to tell whether the person is genuine, a rogue trader offering repairs or home improvements, or a bogus caller/distraction burglar trying to get into your home.

Who might cold call?

There is no obligation for you to allow any person into your home, and you are within your rights to refuse access.  Sound advice is to say "No” to all doorstep cold callers.

If you are a Hampshire resident you can request a free door sticker which may help you to say "No" to cold callers.

Free door sticker

Hampshire Trading Standards offer a scheme that can deter unscrupulous cold callers and empower residents to say “No” as a community. If you feel your street or area would benefit from this you may wish to consider a setting up a No Cold Calling Zone.

Trading Standards advice is to never agree to work that is instigated as a result of a cold call or via a leaflet drop.

You should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Buy With Confidence scheme or a recognised trade association. Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.  All members have been checked for trustworthiness and compliance with consumer protection laws.

If you enter into a contract costing more than £42 at a place other than the business premises of the trader (for example at your home or place of work) you generally have fourteen days to change your mind and cancel the contract. The trader is required by law to provide you with certain pre contract information including a cancellation form. Work should not normally commence until the fourteen days has passed, except at your express request made in writing.

Guide to door to door sales