Doorstep crime warnings

Doorstep callers selling mattresses - West End and Locks Heath areas

Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering beds & mattresses or for sale.  Reports have been received from the West End and Locks Heath areas, but the warning applies to all of Hampshire.  Trading Standards suspect these goods are not fit for purpose, and are concerned about possible safety implications.

Although consumers have statutory rights when buying at the door, including a 14 day right to cancel, the right to a refund, replacement or repair if the goods are faulty, falsely described or not fit for purpose.  Those rights can only be exercised it the seller is a trader, and if they give full and correct contact information.  For further information on buying at the door,  click on the following link to Hampshire Trading Standards website Your rights when buying at the door.

Residents are urged to be aware of safety implications in purchasing mattresses at the door.  Mattress filling must comply with product safety legislationa, The Furniture & Furnishings (Fire Safety) Regulations 1988, and be correctly labelled. The label should look like the example below and be positioned so it can be easily seen.

Resistant label for furniture

Cold callers offering block paving - Fareham and Portchester areas – May 2017

Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering block paving. Reports have been received from the Fareham and Portchester areas, but the warning applies to all of Hampshire.

Although consumers have statutory rights when buying at the door, including a 14 day right to cancel for goods over £42, the right to a refund, replacement or repair if the goods are faulty, falsely described or not fit for purpose.  Those rights can only be exercised if the seller is a trader, and if they give full and correct contact information.  Trading Standards recommend residents do not buy goods at the door.

Cold callers offering property maintenance work - Hedge End & West End – May 2017

Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering property maintenance work, including roof work.  Reports have been received from the Hedge End and West End area, but the warning applies to all of Hampshire.

Although consumers have statutory rights when buying at the door, including a 14 day right to cancel for goods over £42, the right to a refund, replacement or repair if the goods are faulty, falsely described or not fit for purpose.  Those rights can only be exercised if the seller is a trader, and if they give full and correct contact information.  Trading Standards recommend residents do not buy goods at the door.

Doorstep callers offering driveway work and cleaning- Fareham & Chandlers Ford area – March 2017

Hampshire County Council’s Trading Standards Service is reissuing this warning, first sent out in January 2017,  due to further incidents being reported.

Trading Standards is warning the public to be wary of cold callers at the door offering to driveway work, this includes offers to clean, seal and sand driveways, patios, etc.  Often the caller will claim to be doing, or have done, work for neighbours. 

Reports have been received from the Fareham & Chandlers Ford areas, but the warning applies to all of Hampshire.

Callers may offer a tempting price which the resident agrees too; but that price will be doubled when it comes to payment.  The reason given is that the price did not include sanding and sealing, and that the resident misunderstood the original agreement.   The sealing may not be effective.

Cold callers at the door offering gardening and landscaping work – March 2017

Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering gardening and landscaping work. Reports have been received from the Liss area, but the warning applies to all of Hampshire.