How to report a cold caller

Very often work is unnecessary, of poor quality or excessively priced. The trader may harass, pressure or even try to scare you into having the work done.

If you have been affected in this way or are concerned about a doorstep caller, please call the Trading Standards Doorstep Crime Section on 01962 833666.

Trained officers can provide help and advice on how to deal with such callers in the future and can attend the incident at short notice if the trader is:

  • still at your home or in the area 
  • due to return, perhaps to collect payment 
  • offering to take you to the bank to withdraw cash.

Officers from the Doorstep Crime Section are available Monday to Friday between 9am and 5pm. If you have any concerns outside these times, please contact the Police on their non-urgent number 101 or dial 999 if you feel frightened or threatened, or intimidated.