Goods and services
Consumer advice when buying goods or services
- At the filling station
- Buying at home - 'off premises' contracts explained
- Buying by internet, phone and mail order
- Buying from business premises - on-premises contracts explained
- Counterfeit goods
- Environmental claims
- Is the trader right?
- Pricing law and guidance
- Sale and supply of goods - What to do if things go wrong
- Sale and supply of goods - your consumer rights
- Sales of mobility aids and products
- Supply of digital content - what to do if things go wrong
- Supply of digital content - Your consumer rights
- Unfair terms in consumer contracts and notices
Buying goods
Holidays and leisure
Rented accommodation
- Guarantees and warranties
- I can't contact the trader - what can I do?
- Insolvency
- Misleading and aggressive practices
- Problems with purchases overseas - who to complain to and who can help
- Remedies & redress - overview of key consumer rights
- Thinking of suing in the County Court?
- Trade associations and regulatory bodies
- Writing an effective letter of complaint
