Home security cold call scam

Hampshire Trading Standards are asking residents to be alert to a telephone cold call they have received reports about. The caller questions the resident about their home security, and a home visit is offered. The aim is to sell the resident a security alarm system.

Concerns are that residents may unwittingly give out details that could compromise their own security. By agreeing to a home visit, they may be sold an alarm system which may not suit their needs.

Trading Standards advise residents not to agree to work, or to give out security details, to unknown persons over the phone. Best advice is to obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards ‘Buy With Confidence’ Scheme or a recognised trade association.

Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair. All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by phoning 01962 833620, emailing buy.with.confidence@hants.gov.uk or via the Buy With Confidence website.

Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a ‘Notice of Right to Cancel’, which gives a 14 day cooling off period.

For further advice or to report an issue to Trading Standards phone our partners at the Citizens Advice Consumer Helpline on 03454 04 05 06.

For urgent enquires, or where installation has been agreed to, phone Hampshire County Council's Quick Response Team on 01962 833666 (Monday to Friday 9am to 5pm), where specially trained officers are on hand to provide advice.

If assistance is required outside of these hours phone Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.