- How to guide
- Further information
- Pay queries
For the following issues raise an HR Enquiry in ESS Lite:
- pay enhancements
- P45, NI and tax
- payslip error
- overpayments and underpayments
If you have been underpaid by a significant level and this will put you under financial hardship
If you have received less than 85% of your normal basic pay or if your overtime has been underpaid and this is of a significant level that will put you under financial hardship, telephone the CIC on 0300 555 0223 who will transfer your call to the Transactional HR and Pay team with a case titled Emergency under and over payments.
If you are a foster carer and have not been paid
Telephone the CIC immediately on 0300 555 0223. They will transfer your call through to the Care Payments team with a case titled Adults/Childrens Direct Payments.