Service Update

Hampshire County Council (HCC) is withdrawing the following services:

  • Hampshire Hosted Service (HSS) 
    Fully managed IT support ends 31 July 2021
  • Selected Core IT SLA products 
    Varying end dates between now and July 2021

  • eLearn eTeach Schools Training Service for SIMS 
    Service ended on 31 July 2020

Key points

  • Schools using HSS are recommended to make alternative IT support arrangements as early as possible and have new arrangements agreed and operational in readiness for 1 August 2021
  • Decommissioning of existing HSS schools will be phased, with specific timings to be confirmed case by-case in discussion between HCC, the school and third-party providers as appropriate
  • Schools are advised to follow their usual due diligence procurement approach as defined by their governing body. Schools should review the Government procurement advice for schools
  • All HSS schools have been contacted by phone, with meetings arranged to discuss procurement, other suppliers and in-house support. School specific requirements will be confirmed as part of these discussions
  • HPSN (internet) and Capita SIMS (Schools Information Management System) will continue unchanged
  • Internet connectivity options for Hampshire schools will be offered as part of ‘HPSN3’, to follow the existing contract end date for HPSN2.1 of 31 Dec 2022
  • If appropriate, HCC will pro-rate costs for services that are terminated by either party mid-year
  • Schools currently taking SIMS and Core IT SLA will see revised pricing, with an overall annual saving when the Core IT SLA terminates on 31 July 2021
  • HCC will stop managing school’s Microsoft Office 365 tenancies* when the Core IT SLA terminates on 31st July 2021

The following list of frequently asked questions (FAQs) and more detailed communications will continue to be regularly updated and we shall share guidance on key decisions to be made, in-house skill set required, and quantity of labour hours suggested to ensure continuity of IT provision.

Summary of Core IT SLA Services and end dates

The table below details the products and services available from the ‘Core Service Level Agreement’ (Core SLA). The table also contains the date at which the product or service will be removed:

SLA Ref Product Description End date
1.1 IT Service Desk The IT Service Desk (schools) provides a single point of contact for our customers to report incidents and track their progress (Corporate IT Service Desk will continue to take your calls regarding Core SIMS and HPSN). July 2021 1.2 IT Consultancy Advice and guidance relating to hardware and software procurement, implementation and support. Including Disaster recovery, Business Continuity, Data Back-up & Data Restores July 2021 1.3 Account Management Dedicated account managers offering escalation route and service review assistance. July 2021
1.4 IT Communications Termly updates related to Core SLA, HSS and eLearn/eTeach July 2021 1.5 School email MS Office 365 tenancy and associated administration, including automated account creation for staff and students, global address books and distribution lists. July 2021
1.6 IT Development (SITSG) School IT Service provides administrative support and expertise to the representative group of senior school leaders to determine development of future services July 2021
2.1 HPSN This service continues.   
2.2 SIMS Core & Curriculum This service continues.  
2.3 Virus Protection HPSN connected schools) Centrally managed McAfee anti-virus software and related support (this will now be a part of the HPSN product). 31Dec 2020
2.4 Virus Protection – Local Software Client McAfee Anti-Virus Software. 31 Mar 2020
3.1 eLearn eTeach Face to face training service for use of SIMS and common desktop tools. 31 Jul 2020
3.2 Hardware/Software ordering Access to hardware and software purchasing service facilitated by account managers. 31 Jul 2020
3.2 Microsoft licencing Licences that grant permission for users to use Microsoft products i.e. M365 Licencing, Server licencing. Schools will have to purchase licensing themselves as of 1st November 2020. 31 Oct 2020
3.3 IT Installations (non HSS)  Installation service for products purchased through HCC 31 Jul 2021
3.4 e-Payments for schools Online payment solution for pupils, parents and schools to manage transactions Not currently provided
4.1 Hosted Schools Service (HSS) Managed IT Service. Including Disaster recovery, Business Continuity, Data Back-up & Data Restores. 31 Jul 2021
4.2 SIMS Lesson Monitor This service continues.  
4.3 SIMS Learning Gateway Online access to SIMS for pupils, parents and teachers.

Not currently provided

4.4 SIMS additional products This service continues.  
4.5 Mail Feed Mail relay service available to HPSN customers. Not currently provided
4.6 Web feed Bespoke services to support web facing services including remote access servers. 31 Jul 2021
4.7 Hardware repair and maintenance Break/fix support for all school IT hardware. (non HSS). 31 Jul 2021
Frequently Asked Questions (FAQs)

In our frequently asked questions (FAQs) we are sharing some of the common questions that arise following the announcement of the changes to the products and services offered to

If you have a question that is not answered here please send your query to and we will add this to the FAQs with the answer.

FAQs - Hosted School Service

Ref  Question  Answer  Date
1 What is ‘Hosted School Service’? The ‘Hosted School Service’ is a fully managed IT service provided by the County Council to support and manage the IT within schools. 23 Jan 2020
2 When will my school stop receiving HSS services? All HSS services will stop on the 31st July 2021 23 Jan 2020
3 When does my school need to arrange new IT support services?  You should make alternative IT support arrangements as early as possible, and therefore have your new arrangements agreed and operational in readiness for 1st August 2021 23 Jan 2020
4 Where can I get advice and guidance to make the right choice for my school?  Your HSS account manager will be meeting with you to discuss the changes to your IT support and services. 23 Jan 2020
5 Will the laptops and PCs need to be returned to the County Council? No, the laptops and PCs belong to the school. Any outstanding balance related to the purchase of the laptops and PCs will still need to be paid. The payments will continue to be made in line with the agreed timescales. 23 Jan 2020
6 Will the County Council arrange my new IT support arrangements? No, however we can sign-post you to necessary information and guidance. 23 Jan 2020
7 Will the County Council recommend a new supplier?< No. 23 Jan 2020


FAQs - Service Level Agreement (SLA) Core

Ref Question Answer Date
1 What is ‘Core SLA’? The ‘Core SLA’ is a range of IT products that a school can choose to take from the County Council. The full list of products that have been available in the Core SLA are in the appendix of these FAQs. 23 Jan 2020
2 When will the County Council stop supplying the Core SLA products? We will stop providing products from the Core SLA on the 31st July 2021. Schools will need to renew their own Microsoft Licenses from 1st November 2020. 23 Jan 2020
3 Where can I get advice and guidance to make the right choice for my school? Your HSS account manager will be contacting your school’s headteacher between 28th January and 31st January to arrange an initial meeting with you to discuss the changes to your IT support and services. The initial meetings will take place after the February 2020 half-term holiday. 23rd Jan 2020
4 Will the County Council arrange suitable alternative suppliers? No, however we can sign-post you to necessary information and guidance. 23 Jan 2020
5 Will the County Council recommend a new supplier? No. 23 Jan 2020
6 Will the County Council still provide internet access for my school? The HPSN2.1 service is available until 31st December 2022. The Council will procure a new HPSN contract to continue after that point and you will have the opportunity to continue to buy in to that service. 23 Jan 2020
7 Will the County Council still host and support Capita SIMS? Yes. The Core SIMS support for centrally hosted and locally hosted Capita SIMS will continue. 23 Jan 2020


Further guidance and advice

Please refer to your District Representatives on the Schools IT Steering Group (SITSG) in the first instance for any further advice or guidance required:

District Representative School Contact
Basingstoke & Deane Tracey McCarley Old Basing Infant School
01256 325704
East Hampshire Tim O’Brien (Primary)

Andy Gray (Secondary)
Wootey Junior School

Horndean Technology College
01420 82532 
023 92594325
Fareham & Gosport Marijke Miles (Secondary/Special) 

Alison Russell (Primary)
Baycroft School

Crofton Hammond Junior School 
01329 664151 
01329 664451
Hart & Rushmoor Warren Brand – SITSG Chair (Secondary)

Denis Foster (Primary)
Calthorpe Park School 

Guillemont Junior School 
01252 613483 
01252 666846
Havant Jo Allen Queens Inclosure Primary School 
02392 268067
New Forest Charlotte Peppard Hythe Primary School 
023 8084 3206
Test Valley Angela Rice Clatford CE Primary School 
01264 352091
Winchester & Eastleigh Andrew DeSilva Fair Oak Junior School 
023 80693195