Service standards

Firefighters' Pension Scheme 1992

Complaints

You and your dependants have the right to complain if dissatisfied about the way your pension has been managed. It is important that you select the most suitable way to raise your grievance.

Contact us

To begin with, it can be helpful if you contact Pensions Services or Hampshire Fire and Rescue if there is a problem with your pension. It may be a simple error that is easily corrected, or a misunderstanding which can be clarified.

Internal Dispute Resolution Procedure (IDRP)

The Internal Dispute Resolution Procedure (IDRP) offers a formal way to raise and resolve grievances. It is a two-stage process of internal appeal hearing on pension and compensation matters.

The IDRP also applies to the Firefighters' Compensation Scheme, which provides benefits if a qualifying injury results in ill health retirement or death of a firefighter. You are covered by the Firefighters' Compensation Scheme whether or not you joined the FPS.

Medical Appeal Board

If you disagree with a determination made by Hampshire Fire and Rescue in respect of ill health retirement, and you believe that the problem is with the medical opinion that the authority based its decision on, you may take your case to a Medical Appeal Board.

Internal Dispute Resolution Procedure (IDRP)

One way that disputes are managed in the FPS is by using the Internal Dispute Resolution Procedure (IDRP), a formal way to raise and resolve grievances.

The IDRP also applies to the Firefighters' Compensation Scheme, which provides benefits if a qualifying injury results in a firefighter's ill health retirement or death. You are covered by the Firefighters' Compensation Scheme whether or not you joined the FPS.

Guide to the IDRP process (Archived)

Who can use the IDRP?

  • Members of the Firefighters' Pension Scheme - active, deferred and pensioners
  • Widows, widowers, civil partners or surviving dependants of deceased FPS members
  • Former spouses or civil partners with FPS pension credits
  • Prospective members who can or will become FPS members under their employment contract
  • Persons who ceased to be in one of the above categories within six months before the date of any application under IDRP
  • Persons whose claims to be in one of the above categories are the subject of the dispute

The application can be made by:

  • the applicant in person or their nominated representative
  • personal representatives, where the person has died
  • a member of the person's family or other suitable representative in the case of a minor or person who is incapable of acting for themselves

You cannot make an IDRP application if a notice of appeal has been issued by the complainant appealing a medical opinion, court or tribunal proceedings have begun or the Pensions Ombudsman is investigating the complaint.

How to raise a dispute under IDRP

Stage 1

Make your IDRP application in writing giving all the required information. Send your completed and signed application to Pensions Services with any relevant documents.

The decision maker will gather the facts they feel appropriate to give a fair decision and will, in writing:

  • acknowledge receipt of your application
  • state that they intend to make a decision within two months of its receipt
  • explain that if they cannot give a decision within two months you will be sent an interim reply setting out the reasons for the delay and the expected date for a decision
  • give you contact details for the Pensions Advisory Service (tPAS) which is available to assist members and beneficiaries of a pension scheme

The decision maker will consider your case notify you in writing; the letter will:

  • refer to legislation relied upon
  • if a discretion has been exercised, refer to it and to the provisions which allow it
  • state that if you are dissatisfied with the decision you can take your grievance to stage 2
  • be copied to your representative if you have one

Stage 2

If you remain dissatisfied, you have six months from the receipt of the stage 1 decision to make a stage 2 application.

The decision would be reconsidered by one or more elected members of Hampshire Fire and Rescue Authority.

Your application must be made in writing and include all the required information. You or your representative should send your completed and signed application to Pensions Services, along with:

  • a copy of the stage 1 decision and
  • any documents that may support your case

Hampshire Fire and Rescue will, in writing:

  • acknowledge your application for a reconsideration of the stage 1 decision
  • state that a notice of a decision on the matters by your application will be made within two months of its receipt
  • state that if a decision cannot be made within two months, you will receive an interim reply setting out the reasons for the delay and the expected date for a decision
  • refer your application to the relevant members of Hampshire Fire and Rescue Authority

The elected members will consider your case and make a decision. This will be set out in a letter to you which will explain whether, and if so to what extent, the stage 2 decision confirms or replaces the stage 1 decision.

Medical Appeal Board

If you disagree with a determination made by Hampshire Fire and Rescue in respect of ill health retirement, and you believe that the problem is with the medical opinion that the authority used to base its decision on, you may take your case to a Medical Appeal Board.

Law

Rule H2 of the Firefighters' Pension Scheme