Contact us

To be able to help with your query please can you have your National Insurance number or payroll number available.

Please ensure all correspondence includes your full name, signature and either your pension payroll number or National Insurance number.

How to contact us

Online form

Write to us at

Pensions Services
Hampshire County Council
The Castle
SO23 8UB

Opening hours

  • Monday to Thursday: 08:30 to 17:00
  • Friday: 08:30 to 16:30

We are closed at weekends and public holidays.

Visiting our office

Most queries can be answered by phone, email or letter so please contact us to talk to someone about your pension.

In exceptional circumstances we may arrange for you to visit and discuss your query in person. Please always contact us first so that we can prepare any information that may be helpful, and see if there is anything that you need to do.

Pensions Services is based in The Castle, Winchester and is easily accessible by road or rail. We are within walking distance of the railway station.

When you arrive please report to The Main Reception, Sussex Street entrance, The Castle, Winchester.

How to find us

Map of Hampshire County Council offices in Winchester

Difficulty with hearing and speech?

If you have difficulty hearing or are speech impaired, you can contact us via the Next Generation Text Service. Please visit their website for further instructions.

If you have difficulty hearing and are using a text phone, you should telephone 18001 followed by 01962 845588.

If you have difficulty reading, we can send you an enlarged copy of a document. We can also send a version on audio tape or in Braille. If you require further information about these services please contact us on 01962 845588.