- My first payslip is confusing
Due to the time needed to set up your pension, we may not always be able to pay you in the first regular payroll run after you retire.
If this is the case, we will pay any arrears due to you on the first payroll run after you have been set up on the payroll system.
Your first payslip will show you:
- the gross amount (all the pension you are due since your retirement date) on the left-hand side,
- any tax deductions on the right-hand side,
- the net amount payable (the pension you are owed less any tax due) at the bottom.
If you would like a copy of your payslip in another format such as Braille, large print or another language contact Pensions Services.
- My tax code doesn't look right
We have to apply the tax code supplied to us by HM Revenue and Customs (HMRC). When we set your record up, if we haven't received a tax code from HMRC we are instructed to use 0T on a week 1 month 1 basis.
If you think we have the wrong code, then you need to contact HMRC.
When you contact HMRC please ensure that you quote:
- your National Insurance number, and
- the tax reference, which is:
- Scheme description: LGPS
- PAYE reference: 663/ZH310 for Hampshire members
- PAYE reference: 120/RB92403 for West Sussex members.
- I received less this month than previously
This could be due to a recent tax code change. If you would like to query the tax code that we hold for you, please contact HMRC directly on 0300 200 3300.
- When will I receive my P60?
You will get a P60 after the end of each tax year (usually May), showing you the amount of pension paid and tax deducted during the year. If you have any tax queries, you should address them with HMRC.
- Overseas payments
We use Citibank to pay pensions to overseas bank accounts. If you are interested in this service, then please complete a Mandate form.
We need to couple of weeks' notice to set this up with Citibank before we can make any payments to overseas accounts.
Citibank charge a £2.74 administration fee per payment, which is deducted from your net pension as part of the transfer process to your overseas account.
- Pensions increase
Pensions are increased annually in line with the cost of living. They are based upon Government orders which are currently in line with the Consumer Price Index (CPI) from September of the previous year. Pensions increases are determined by the HM Treasury and approved by Parliament. They take effect from April each year.
The first increase that you will receive in the April following your retirement, resignation or death of your spouse or civil partner, will be a proportion of the full increase due - based on the number of months you have been retired.
The current annual increases are outlined below:
Date pension first payable Increase 21/04/2019 and before 1.7% 22/04/2019 to 21/05/2019 1.56% 22/05/2019 to 21/06/2019 1.42% 22/06/2019 to 21/07/2019 1.28% 22/07/2019 to 21/08/2019 1.13% 22/08/2019 to 21/09/2019 0.99% 22/09/2019 to 21/10/2019 0.85% 22/10/2019 to 21/11/2019 0.71% 22/11/2019 to 21/12/2019 0.57% 22/12/2019 to 21/01/2020 0.43% 22/01/2020 to 21/02/2020 0.28% 22/02/2020 to 21/03/2020 0.14% After 21/03/2020 nil
If you are under 55, your pension will not be increased until your 55th birthday, unless your retirement was due to ill health or you are receiving a dependant's pension.
- Guaranteed minimum pensions
If you have a Guaranteed Minimum Pension (GMP), your pension increase may be split between your LGPS pension and your State pension.
The GMP is the minimum pension which a UK occupational pension scheme has to provide for those employees who were contacted out of the State Earnings Related Pension Scheme (SERPS) between 6 April 1978 and 5 April 1997. The GMP amount is broadly equivalent to the amount the member would have received had they not been contacted out. The NI Contributions Office notifies us of the GMP amount.
All increases associated with the GMP element of a pension were originally paid with the State Pension. From 6 April 1988, occupational pension schemes were required to pay increases (up to a maximum of 3%), with the occupational pension. This change in rules led to a distinction between pre 6 April 1988 GMP and post 6 April 1988 GMP.
All increases due in respect of your pre 6 April 1988 GMP are still paid with your State Pension. Increases up to a maximum of 3% due in respect of your post 6 April 1988 GMP are paid with your LGPS pension (increases above this amount would be included with your State Pension).
If your State Pension is frozen (for example, if you live abroad, are in prison or you have deferred your state pension) then please let us know as we will need to ensure that we are paying you the correct increases.
- Relevant information
HMRC direct number: 0300 200 3300