Payment information

My first payslip is confusing

Due to the time needed to set up your pension, we may not always be able to pay you in the first regular payroll run after you retire.

If this is the case, we will pay any arrears due to you on the first payroll run after you have been set up on the payroll system.

You can view your payslip through our Member Portal.

Your first payslip will show you:

  • the gross amount (all the pension you are due since your retirement date) on the left-hand side,
  • any tax deductions on the right-hand side,
  • the net amount payable (the pension you are owed less any tax due) at the bottom.

Example payslip

You can view your payslip on the Member Portal at any time. If you need your payslip in an alternative format, please write to Pension Services, including your name and National Insurance number.

My tax code doesn't look right

We have to apply the tax code supplied to us by HM Revenue and Customs (HMRC). When we set your record up, if we haven't received a tax code from HMRC we are instructed to use 0T on a week 1 month 1 basis.

If you think we have the wrong code, then you need to contact HMRC.

When you contact HMRC please ensure that you quote:

  • your National Insurance number, and
  • the tax reference, which is:
    • Scheme description: LGPS
    • PAYE reference: 663/ZH310 for Hampshire members
    • PAYE reference: 120/FA74972 for Hillingdon members
    • PAYE reference: 120/RB92403 for West Sussex members
I received less this month than previously

This could be due to a recent tax code change. If you would like to query the tax code that we hold for you, please contact HMRC directly on 0300 200 3300.

When will I receive my P60?
Your P60 will be available to view on the Member Portal at the end of each tax year (usually May). If you need your P60 in an alternative format, please write to Pension Services including your name and national insurance number.
Overseas payments

Please see: Overseas payments for more information.

Pensions increase

Pensions are increased annually in line with the cost of living. They are based upon Government orders which are currently in line with the Consumer Price Index (CPI) from September of the previous year. Pensions increases are determined by the HM Treasury and approved by Parliament. They take effect from April each year.

The first increase that you will receive in the April following your retirement, resignation or death of your spouse or civil partner, will be a proportion of the full increase due - based on the number of months you have been retired.

The current annual increases are outlined below:

Date pension first payable Increase
27/04/2020 and before 0.5%
28/04/2020 to 27/05/2020 0.46%
28/05/2020 to 27/06/2020 0.42%
28/06/2020 to 27/07/2020 0.38%
28/07/2020 to 27/08/2020 0.33%
28/08/2020 to 27/09/2020 0.29%
28/09/2020 to 27/10/2020 0.25%
28/10/2020 to 27/11/2020 0.21%
28/11/2020 to 27/12/2020 0.17%
28/12/2020 to 27/01/2021 0.13%
28/01/2021 to 27/02/2021 0.08%
28/02/2021 to 27/03/2021 0.04%
From 28/03/2021 nil

If you are under 55, your pension will not be increased until your 55th birthday, unless your retirement was due to ill health or you are receiving a dependant's pension.

Guaranteed minimum pensions

If you have a Guaranteed Minimum Pension (GMP), your pension increase may be split between your LGPS pension and your State pension.

The GMP is the minimum pension which a UK occupational pension scheme has to provide for those employees who were contacted out of the State Earnings Related Pension Scheme (SERPS) between 6 April 1978 and 5 April 1997. The GMP amount is broadly equivalent to the amount the member would have received had they not been contracted out. The NI Contributions Office notifies us of the GMP amount.

All increases associated with the GMP element of a pension were originally paid with the State Pension. From 6 April 1988, occupational pension schemes were required to pay increases (up to a maximum of 3%), with the occupational pension. This change in rules led to a distinction between pre 6 April 1988 GMP and post 6 April 1988 GMP.

All increases due in respect of your pre 6 April 1988 GMP are still paid with your State Pension. Increases up to a maximum of 3% due in respect of your post 6 April 1988 GMP are paid with your LGPS pension (increases above this amount would be included with your State Pension).

If your State Pension is frozen (for example, if you live abroad, are in prison or you have deferred your state pension) then please let us know as we will need to ensure that we are paying you the correct increases.

Relevant information

HMRC direct number: 0300 200 3300