Change of details

If you need to update the information we hold for you, write to Pensions Services as soon as possible, including your National Insurance number.

Change of address

Write to us if you move home. Include your National Insurance number and signature, as well as your new address and postcode. We cannot accept changes of address by email or over the telephone.

Change of bank or building society account

Tell us if you change your bank or building society account. Print and complete the Change of bank details form and send it to Pensions Services.

You can send a letter if you prefer, which must include:

  • your name and address
  • National Insurance number
  • new bank or building society details
  • your signature

If your letter or form arrives after about the middle of the month, your record may not be updated in time for the next pension payment. Your pension record would be updated in time for the payment after that. You may wish to keep your old account open until payments are being sent to your new account. We will write to tell you when we have updated your record.

Marriage or civil partnership

Send a letter that includes your National Insurance number, with a photocopy of your marriage or civil partnership certificate. If you would like to know how much your partner's pension would be if you were to die, enclose a Request for an estimate of partner's pension form.

Divorce or dissolution of civil partnership

Send a letter that includes your National Insurance number, with a photocopy of your decree absolute or final order.

Change of name

Send a signed letter that includes your National Insurance number, with photocopy of your change of name deed.