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Highways careers

Our Highways team work together to maintain and improve over 5,500 miles of local road networks in Hampshire.

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Senior Highways Customer Support Officer HCC592952

Salary range: £27,009 - £30,101 per annum

Closing date: 2 October 2022

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We’re a great place to work

  1. We have a passion for making a positive and tangible impact in all the communities of Hampshire every day.
  2. Our varied and innovative projects make for challenging and fulfilling work.
  3. We offer excellent training and development support so you can fulfil your potential.
  4. We promote a business-like approach, supported by technology in a modern working environment.
  5. We believe in a healthy work-life balance, and for appropriate roles we offer the opportunity to work flexibly.

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The big picture

You’ll play a key role in the Economy, Transport and Environment (ETE) department. We are focused on moving and shaping a prospering Hampshire. ETE delivers place-based services including investing in and managing our waste, highways and transport infrastructure; managing the environment; leading on climate change and supporting sustainable economic growth.

What we do

Hampshire Highways aims to provide a safe, well managed, and resilient highway network for all who use it. On a typical day our engineers drive and walk our roads and pavements, checking the condition of the network and recording any issues. At the same time our operation control centre receives and manages enquires from the public, processing and distributing them out to our engineers on the ground.

Our engineers visit sites, produce designs, and raise orders with our contractor who will then undertake the necessary repairs. Sites which require more substantial works will be handed over to our planned maintenance teams who undertake detailed investigations and produce technical CAD drawings prior to raising orders.

In a typical week our teams will receive 1,635 enquires, attend 85 emergencies, repair 1,235 potholes, cleanse 3,098 gullies and drains, and resurface 7,442 metres of carriageway and 968 metres of footway.

We are passionate about our values:

  • Making a Difference
  • Working Together
  • Ambitious to Improve
  • Commitment to Quality

We are committed to developing our people and can offer you a career to expand your professional knowledge and learn from the best in the field, while enjoying the work-life balance you have always wanted.

"Highways is an ever changing and exciting area to be part of. No day is the same, and the knowledge, experience and support in the team is second to none."

Lisa, Highway Engineer

Our benefits

Joining our high-performing authority gives you access to an extensive benefits package.

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Our location

Hampshire is beautiful, with vibrant cities, mile of coastline and two National Parks.

Find out about living and working in Hampshire