Connect for Android

The Secure Access service also allows you to set up and use Connect on your Android device.

The Secure Access service can be ordered through the Service Catalogue using the Secure Access Service option

These instructions should work for most users, but you may experience compatibility issues with other applications on your device, or when the Citrix application that is used to access Connect is updated. Connect may not work with every tablet configuration, so if you have any problems with set up, contact the IT Service Desk.

Set up

Search for the Citrix Workspace in the Play Store and install it. 

Log on

Open a browser and enter the URL into the address field

You now log in as you would normally do for Connect.

  • Hantsnet User name (Hantsnet ID)
  • Password (Hantsnet password)
  • PIN + token number, enter the PIN you have already set up for HantsConnect, and the six digit number that you generate with your token

A screen will be displayed that shows all of the Hantsnet accounts and applications that you have access to (applications will be displayed on a separate tab), tap the account or application that you want to use, Hantsnet will now launch.


When you logon to Hantsnet on an Android tablet , you will see a toolbar that you can pull down. This toolbar has functions that will help you use and move around Hantsnet on your device.

hw android toolbar


Return to the home screen - only use this option when you are ready to log out of Connect, you will not be able to return to your Hantsnet session.

At any other time, if you need to use your tablet while logged into Hantsnet, use your device's home screen button, then click on the Citrix Workspace app when you want to return to Hantsnet.


Bring up a keyboard to use whenever you want (you may sometimes find that when you click on a field in Hantsnet the keyboard does not automatically appear).

This keyboard also has some functionality which is additional to the standard device keyboard such as Ctrl, Alt and Tab keys.

Toggle pointer on/off

Instead of using the usual 'touch' functionality of your device, you can select to change to a cursor, which in this case comes in the shape of a 'pointer'.

Click on Pointer to activate it then use your finger on the screen to move the Pointer to the area of the screen where you want to click or select. Click on the button again when you want to stop using this option.


This is useful when you need to click on a specific area of the screen but it is very small.

Click on Magnify to activate it, then move it to an area on the screen with your finger - the area will be enlarged allowing you to click on it more easily. Click on the button again when you want to stop using this option.

Toggle scrolling mode

This allows you to scroll through a document by swiping in the appropriate direction.


If you have Gestures enabled on your tablet you will be able to use multi-finger gestures in Hantsnet to zoom in, move around and swipe left or right between apps.

Click on the Gestures button to display a list of the gestures that you can use.

Close Citrix

Do not use: this will close your Citrix session and you will lose any unsaved data and could it could cause profile issues.

Log off

Log out of Hantsnet in your normal way.

When you are returned to the HantsConnect screen, click on Log Off.

Close down the Citrix Workspace app.