Logging on and off OWA

Log on

Before you start, make sure you have your eToken or token handy.

Open an internet browser and go to https://hub.hiow.gov.uk/, the sign In screen will open

First screen

In User name enter your usual Hantsnet ID.

In Password enter your usual Hantsnet password.

Press Submit.

Second screen

Pin + Passcode is made up of two parts:

  • the four digit PIN which you set up (if you are a Connect user, this is the same PIN you use to log into Connect)
  • a six digit number which is generated by using your token
If this is the first time you have used your Cryptocard token you will need to use the PIN sent to you in the setup email, you will be prompted to change the PIN the first time you log in.

If you are using an eToken you use the PIN you created during the setup of your eToken.

You have 3 attempts to enter the correct login details, if you do not get it correct in 3 attempts you will lock your account and need to contact the IT Service Desk (01962 847000)

If you are using a private computer and wish to download attachments to your computer, you must tick I am using a private computer, by pressing the tick box below the Submit button. Ticking this box will also mean that the time out period is increased from 15 minutes to 12 hours.

If you don't select this option, you will not be able to download attached files and your session will be 'timed out' after 15 minutes of inactivity

Press Submit and the Hantsnet Outlook Web App (OWA) will open.

Log off

You must always log off OWA when you have finished your session

You must click sign out to disconnect you fully (this will then block access to OWA until you log on again, using your Hantsnet ID and Password)

Close down the browser window (you will see an error message if you use the same window to log in again).

Clear your computer's cache

If you view attachments using OWA you MUST clear your computer cache, so that no information stored temporarily on your machine can be accessed afterwards.

Note that the below instructions may vary depending on the version of the browser or the device you were using.

Internet Explorer

  • Open Internet Explorer
  • Press Alt + T on the keyboard
  • Click Internet Options
  • Under Browsing history click Delete
  • A Delete Browsing History window will open, click on the Delete files button next to Temporary Internet Files
  • Click OK

Google Chrome

  • Open Google Chrome
  • Press CTRL + Shift + Delete on the keyboard
  • Make sure Empty the Cache is selected
  • Click Clear Browsing Data


  • Open Firefox
  • Press CTRL + Shift + Delete on the keyboard
  • Expand the Details tab
  • Make sure Cache' is selected
  • Click Clear Now.

If you are not using one of the browsers listed here, search for online guidance on clearing your browser’s cache.