About the roles

Our staff work in groups of Register Offices across the county. Each group has an Area Manager, Technical Standards Officers (Team Leaders), and a team of Multiskilled and Ceremony Registration Officers and Administrative Staff

Registration Officers

Registrar with couple

About the role

As a Registration Officer you will register births, deaths, still births, marriages and civil partnerships. You will also provide ceremonies across weekdays and weekends as part of a roster. It is a busy role, dealing with a variety of appointment types in any one day.

Your work will involve applying the law correctly and accurately to ensure national records are valid. This requires a sound understanding of registration law and data protection rules. You’ll have a duty to report suspicious deaths, ‘sham’ marriages and civil partnerships, and forged or counterfeit documentation.

This is a front-facing role providing excellent customer service to a diverse range of customers at key milestones in their lives. It is rewarding and sometimes challenging, given the emotive events we record and assist with. You will be given full training and support to carry out the role.

What we’re looking for

  • A good standard of education
  • Experience of working in a frontline customer service role
  • Excellent communication and interpersonal skills with a confident, tactful and empathetic approach
  • A professional manner and appearance
  • Able to work within a legal framework, with excellent attention to detail and experience of dealing with legal records and/or accurate recording skills
  • Willingness to continue to learn
  • Used to working as part of a team with a flexible and ‘can do’ approach
  • Neat and legible handwriting
  • Strong IT skills
  • Able to fulfil the travel requirements of the role

Ceremony Registration Officers

Citizenship ceremony

About the role

Ceremony Registration Officers register and deliver marriage and civil partnership ceremonies in Register Offices and at licensed venues across the county.

You may also provide British Citizenship ceremonies, and non statutory ceremonies including Renewal of Vows, Baby Namings, and Welcoming and Commitment celebrations.

Working hours will vary each day, with just a few hours on some days, whilst others will require a full day’s work. We provide ceremonies seven days a week with the majority taking place across the weekends, which can suit someone seeking additional work and income. Work is rostered up to six weeks in advance, but can be subject to change at short notice. The spring and summer months are our busiest.

You will be assigned to one of four areas across Hampshire. You’ll need a driving license and your own car as some of the licensed venues are not accessible by public transport.

You will be given full training and support to carry out the role.

What we’re looking for

  • A good standard of education
  • Experience of working in a frontline customer service role
  • Excellent communication and interpersonal skills with a confident, tactful and empathetic approach
  • A professional manner and appearance
  • Able to work within a legal framework with excellent attention to detail
  • Able to make sound judgments and use initiative when appropriate
  • Used to working as part of a team
  • A flexible approach to working arrangements, patterns and office base
  • Able to fulfil the travel requirements of the role
  • Neat and legible handwriting
  • Strong IT skills

Administrative staff

Administrator

About the role

We have three main Administrative roles:

Ceremony Coordinators

You will be part of a team dealing with ceremony bookings. You’ll help customers book and pay, explain any legal preliminaries, and advise on planning the content for each ceremony type. You will also provide ceremonies during the week and at weekends as part of a roster.

Administrative Officers

You will carry out financial and administrative duties, providing support to the local managers and team. At times you’ll need to assist customers, so customer service skills are key to this role.

Senior Administrative Assistants

You’ll be based in one of our three main offices, and will be the first face of the Registration Service for our visiting customers. You’ll provide a reception service as well as telephone support to our call centre for more complex queries and bookings.

What we’re looking for

  • A good general standard of education
  • Experience of working in a front facing customer service environment, and a high level of customer awareness
  • Excellent organisational skills and attention to detail
  • Able to make sound judgements and use initiative or escalate when appropriate
  • Able to prioritise and manage workload
  • Strong IT skills

Area Managers and Technical Standards Officers

Interview

About the role

Area Managers and Technical Standards Officers are responsible for the operational and technical management our offices, teams and licensing.

You will be required to lead, manage and support staff to deliver a high quality service to our customers. You’ll work with the service managers and governing bodies to maintain high standards and comply with key performance indicators.

Technical Standards Officers provide training and support to Registration Officers; ensuring staff are well informed and prepared for any legislative change. They also provide on call weekend technical support to teams.

What we’re looking for

  • A high standard of general education
  • Able to motivate and manage people
  • Able to provide feedback and proactively manage staff performance
  • Able to support the development of strong teams with high standards of performance
  • A completer finisher
  • Excellent communication skills
  • An adaptable management style
  • Driven to provide high quality front line customer services
  • A Diploma in Management Studies or equivalent experience, and participation in the National Accreditation Programme for Registration Officers would be desirable