Mystery shopper

About the opportunity

To ensure that Hampshire Library and Information service provides a consistently high standard to customer service.

Tasks and duties

  • to visit a group of Hampshire libraries posing as an ordinary customer and engage with the staff based on a supplied scenario and questionnaire
  • to provide a written evaluation of your experience.


No experience is necessary. A full induction will be given.


Two days every three months. 

Duration: a year in the first instance.

Who we are looking for

You will

  • have a confident attitude and good memory
  • have good verbal and written communication skills
  • have a full driving license and access to your own car

Attention to detail will be required to carry out the visit and complete the evaluation form. 

How to apply

For more information email