We want you to be happy with the products you order from us. However, in the unlikely event that you are dissatisfied with your order, you must contact us as soon as possible and in any event within 7 days of drop off, or before the material has been tested, whichever is sooner.
Except in the case where the testing is already completed, you have the right to cancel your order by sending us notification of your intention to cancel within 7 working days of placing the order. Please state the reason for cancellation.
You will be responsible for the cost of returning the samples, or the cost of disposal, if you cancel your order in accordance with this these terms and conditions.
For any refunds payable under the above terms, we will credit the card with which you paid for your order.