Standards and values

We will:

  • engage with customers, putting them at the centre of relevant and high quality services
  • contribute to the health and wellbeing of our communities by providing a safe environment and inspiring people to read, learn and access information
  • provide equal access for everyone and embrace digital technologies to enhance our diverse range of services
  • improve our services by developing our staff to achieve their full potential, and through collaboration with our partners
  • respect the personal data of our customers, complying with legislation and good practice
  • achieve financial resilience and sustainability by seizing opportunities to reduce costs and increase income

Our Core Values underpin everything that we do and every change that we make.

Core values  How we deliver them 
Equality Provide service access to those unable to attend a library in person. Provide an equal and inclusive service to all our customers
Integrity & Trust Preserve the trusted brand of the Library and Information Service
Performance Maintain a culture of performance management to ensure the development of our staff and improvement of our services
Digital Develop services in a way which embraces digital technologies, where possible being at the forefront of digital innovation and aspiring to meet the needs of our customers within the framework of the law
Sustainability Provide and promote services that people want to use, ensuring value for money, maximising income generating opportunities and attracting investment when it is appropriate to do so
Feedback Listen to our customers, staff and partners to inform our decision making and plans for the future