Hitting the Cold Spots – help for people struggling to keep their homes warm this winter

Dec 4 2017


Councillor Liz Fairhurst, Hampshire County Council’s Executive Member for Adult Social Care and Health, said: “Cold weather not only makes life uncomfortable, but for some, it can lead to serious health problems. Being able to keep warm is vital for everyone but particularly for older people, the very young and those with long term medical conditions. I would urge anyone who is struggling to keep warm to pick up the phone and call the Hitting the Cold Spots team who will be happy to help.”
Now in its seventh year, this county-wide fuel poverty project offers advice and support to people who are having trouble staying warm during the winter, including home visits, help to access funding for boiler repairs and replacements, temporary heating, and small grants for winter fuel emergencies. Hampshire residents can also receive advice about tariff switching and get referred to other services for further help, including ‘safe and well’ visits and healthy living advice. 

Some of the services have eligibility criteria, but the phone advice line is open to all Hampshire residents. The advisors will be able to talk through the best possible solutions for each caller.
Since the start of Hitting the Cold Spots, in 2010, 2,500 people have benefitted from the advice and information provided by the team. In this financial year, 170 Hampshire households have already received support.
If you or someone you know is struggling to stay warm and well this winter, please contact an advisor on Freephone 0800 804 8601 (Monday – Friday, 9am to 5pm) or email staywarm@environmentcentre.com.

For more information about the service, visit the Hitting the Cold Spots webpage