Engagement and consultation

Feedback from service users and carers is at the heart of service development for Adult Services

Adults’ Health and Care is transforming the way that adult social care is delivered across Hampshire. This transformation will affect the way that we carry out our business both in terms of delivery and processes. It is vital that our service users, carers, stakeholders and partners are kept informed about these changes and are given the opportunity to engage and feed back through events, workshops and meetings.

Adult Services Offer

Care Offer

We are seeking to clarify what it offers to help individuals achieve their social care outcomes. A new 'strengths based' approach to planning and delivering services for individuals will focus on securing cost effective, safe and reliable care options that draw on community assets and individuals' own personal abilities and networks. Not all care options will be offered to everyone, as legal eligibility plays a part and the department is committed to promoting independence by focusing on the strengths of individuals.

How to get involved
We are looking for people to help us find out about the things in Hampshire that help people achieve their social care outcomes. The department wants to understand how to work in a way that promotes people’s strengths. Adult Services needs your assistance in promoting this approach.

Operating Model

We want to organise and operate differently to maintain the delivery of safe and reliable services, while reducing the size of the workforce to make savings. More will be done at the Contact Centre and online, through self-service channels. Ways of working will be more productive and there will be improved joint working with partners, all enabled by more effective technology and information. This will change the way we work with the public.

How to get involved
The department is looking for people to link with the Strengths Based Action Group. To help us promote strengths based work in Adults' Health and Care Services.

Direct Payments

Direct Payments are a good way to promote greater independence and choice for service users, and we want as many people as possible to benefit from them. We recognise the current processes can be difficult and off-putting. We will be looking at how we can make Direct Payments much more straightforward for service users.

How to get involved
We are currently looking for people who can come and talk to us and help us design a new process by working through ideas for change and improvement. This can be on a wider strategic level, or more detailed work on implementation. We would be appreciative to hear from anyone who may be interested in getting involved.


We intend to introduce a revised transport policy that sets out certain criteria which must be applied before transport is agreed and funded. This policy would seek to only fund transport where no other suitable alternative is available. Suitable alternatives may include, for instance; the use of a service user’s own mobility vehicle, sharing transport with friends and family or supported independent travel using public or community transport.

How to get involved
As part of this policy change we will be working with service users and carers to explore how to support people to become more independent with their transport, as well as identifying other suitable alternatives. This would focus on how to identify what transport is available to people and what support can be offered to help people access it.
Supportive Communities

The Supportive Communities Programme aims to help communities to become stronger and more resilient. We want to help build active neighbourhoods where people can support each other. We will make a long term difference so more people can stay independent for longer.
There is now a high dependency on services to meet people's needs. We will build different relationships with communities, organisations and groups to create new ways for everyone to help each other. We aim to move away from 'clients' and 'services' to a community of 'people' and 'strengths'.
"Not a service user in a system but a person at the centre of our community".

Our current areas of work are:

  • promoting neighbourliness
  • movement for change (informal volunteering)
  • formal volunteering
  • connecting people to local solutions
  • people using their own resources
  • identifying and addressing gaps appropriately 

Planned events

The Supportive Communities programme often holds workshops and group discussions, email supportive.communities@hants.gov.uk for details.

If you or your community group are doing something to contribute to keeping Hampshire residents healthy, active and independent, let us know by email or tweet using #supportivecommunities
Contact us

Follow us on Twitter @SupportiveComm #supportivecommunities


External residential and nursing care

Adult Services are developing a new residential and nursing care strategy to ensure we have modern and sustainable services available across Hampshire, with a broader range of options for people in need of our services. This area of work relates to care for older people, people with physical disabilities, and people with mental health problems. This piece of work does not relate to adults with learning disabilities.

We are seeking people interested in participating in stakeholder events, working alongside our operational staff and provider services.

See further information on external residential and nursing care.

Day opportunities

The day activity services for older people and for people with physical disabilities are being reviewed. These services have become less well used over the past few years for a number of reasons although they are valued by the people that use them.

We would like to achieve a more personalised approach to support people with dementia and their carers, people who would like to access different services and clubs in the community and also see if people would like to have more choice with Direct Payments.

Existing arrangements for services end in December 2016 when contracts finish. Any changes have to be sorted out before then so people feel confident and safe about any new arrangements.

We would like to hear from people who go to day services and their carers for their views on the services. We would also like to hear from people who don’t go and choose alternatives. Any suggestions for improvement are welcome.

We will seek feedback from people during Adult Services review process on an individual basis. We will be organising focus groups to look at some of the different themes and needs.

Enablement: doing more for yourself

We will be encouraging people to do more for themselves with more support from family and community. Adult Services will be providing support for people to learn new skills such as budgeting and travel training. They will be providing more shared support and less 1:1 and 2:1 support in the future to meet people’s needs. Drop-ins and telephone support may also be used.

There will be more alternatives to day services with increased focus upon work and education. Day services will also support people to access the community and learn new skills.

Increasing accommodation options

We will be encouraging the development of much more supported living in Hampshire because people have more rights living in supported living. This will mean that people will get more money from benefits and more choice and control of their support.

There will be a wider choice of shared supported housing, Shared Lives, Extra Care schemes, Community Living Networks, low cost home ownership, rented properties and other options in the future, rather than residential care. We will be encouraging some residential care homes to de-register so that they become supported living, and we plan to build new Extra Care Housing for younger adults with disabilities.

How to get involved

The main way of getting involved in discussion is through the Partnership Board and Local Implementation Groups. The Partnership Board representatives include 5 carers and 10 people with learning disabilities supported by advocacy. Board representatives often visit local groups for people in their area to talk about the learning disability plan promises.

The Partnership Board has 5 area groups called LIGs (Local Implementation Group). Transformation is just one of many topics that are discussed at the LIGs. An Adult Services representative attends these LIGS and can talk about the potential changes.

More about the Partnership Boad and the LIGs.
Stakeholder engagement

Individual projects will communicate and engage with their key stakeholders directly, but in order for you to see the full picture and scale of the transformation, we have created a stakeholder newsletter to give you an overview of the work that is underway and why we have taken these approaches.

Sounding Board
Working with local charity Action Hampshire, Adult Services operates a virtual panel, called Sounding Board. This panel has been set up to hear the views of adults who have an interest in care and support services such as care at home, day opportunities or residential and nursing care.

Those that take part receive three surveys a year. The information collected in the surveys help guide departmental thinking before decisions are made.

If you or your organisation would like to take part you can find details of how to apply on the Action Hampshire website.