How to get additional family support

For many families, their needs can be met through existing universal (level 1) services

If you do find that additional support is required, the steps below show you how the process works and how to request support. 

Step one

Always start by talking to someone who is already in contact with your family. This might be a health visitor, teacher, community worker.

You can also contact Children’s Services:

Phone 0300 555 1384

Email childrens.services@hants.gov.uk

Staff will be able to advise on the most appropriate support dependent on the needs of the family

Step two

If you decide that early help is for you, the worker will talk to you and listen to you to find out what the difficulties are and what you would like help with. They will also want to know what is going well for you. The worker may suggest a service or group you could attend and may be able to complete the paperwork to request this with your agreement.

If you and the worker agree that there are a range of issues you would like help with, they will ask your agreement to complete an early help assessment with you.

An Early Help Checklist can be used by the worker and you to assist in identifying the right type of services for you.

Your worker can request copies of the early help forms via Children’s Services or through one of the local Early Help Hubs in each district.

Step three

The worker will present your family’s needs, agreed with you from the assessment, to a meeting attended by a range of agencies, all of whom are involved in delivering early help in Hampshire. At the meeting it will be agreed who will be the early help coordinator.

The information that you have shared will be discussed in order for the services to understand what help they can offer.

Step four

The early help coordinator will contact you following the meeting to agree to meet up and discuss how best to work with you and your families to address the difficulties that you have identified. 

Families in Hampshire often tell us that they have to speak to lots of professionals and repeat the same information about themselves over and over again.

Families also tell us that they want professionals to speak to each other and work together more to help families. The early help coordinator will make sure that this happens. 

Your family may have different services working with individuals in the family. The early help coordinator will be the link person who will keep in touch with you and the services concerned to review how things are going.

For more information about Early Help for families and what to expect read our parent leaflet.