Manage your Gateway Card
A guide for parents and carers
- Get started
If you’re applying for the first time it’s much easier to make an account first. That way your card(s) will be added into your account to access whenever you need to view or manage them.
Before you begin, you will need:
- a device (phone, tablet, computer) with a web browser
- an email account you have access to
- a mobile phone that can receive text messages
- the unique card number of each card you hold
- details about each child you want to manage a card for
- Create an account
You will need to register for a customer account.
Complete the information on the registration form, then press Create account.
You’ll get an email sent to the email address you used. When you receive it, follow the instructions in the email and onscreen to set your password.
- Your account
- Apply for a Gateway card
When you apply – if you’ve signed into your account – all your details will be filled in.
You’ll still need to enter the details of the child you are applying for.
- Link a Gateway Card
To link your first card, make sure you have a mobile phone handy and the details of your card.
Go to Link a Gateway Card in your browser and you will be prompted to set a secure phone number.
Enter your mobile phone number and press Send.
You’ll get a text with a 6 digit number. Enter this in the Confirm code screen and press Continue.
Enter the information on each part of the form as it is presented to you and press Next.
Be careful entering your child's first name and your email address as capital letters do matter.
We’ll show you a summary of everything you’ve entered.
If it all looks good, press Verify details and the card should link to your customer account.
We have to ask for a lot of information here as we need to be sure that you are responsible for the information about the cardholder.
- Link another Gateway Card
- View a Gateway Card
When you have linked a card, you’ll be shown the View linked cards screen.
All the Gateway Cards will show on this screen as you apply and link more.
You can press View card – child name to see the whole card and even print it.
The QR codes can be presented on your phone when you check in to Short Break activities so you’ll always have a digital copy.
- Renew a Gateway card
- Get back to your cards
- Help and support
Contact the Short Breaks Team if you require help with your Gateway Card.
Phone 03707 793569