About the Supporting Troubled Families Programme (STF)

Supporting Families in Hampshire is a new way of doing things – providing extra practical help early on to stop problems getting worse

STF Programme

Supporting Families is about working with the whole family, not just the children, or a single family member.

Families are often trying to deal with more than one problem at a time. This can make it difficult for families to get the right help and support. Although each family is different, many have issues relating to:

  • crime and anti-social behaviour
  • education, children not in school
  • worklessness, adults on out-of-work benefits
  • young people not in employment, education of training
  • problems with drugs and/or alcohol
  • physical or mental health problems
  • domestic violence and abuse
  • families at risk of homelessness or unmanaged debts
  • young children failing to thrive
  • unhealthy weight and/or malnutrition concerns

Each family will have a single family plan and a key worker who will help co-ordinate support services, and who they can contact when they want to talk about things, or need further help.

For more information on the type of support available contact the central support team

Supporting Troubled Families programme summary sheet

National Supporting Troubled Families Programme

How the programme is working in Hampshire

The programme is delivered locally through ten Local Co-ordination Groups based on district council boundaries, headed by a Senior Responsible Officer.

The Local Coordination Group in each area is responsible for coordinating, supporting and challenging local teams and agencies to identify and work with families.

We are currently accepting nominations for families that hit two of the headline family indicators. The Troubled Families Phase two Early Help Nomination Process and Outcomes Plan gives a clear overview of the family problems, then nomination process and contact information for each area.

What families can expect

At a local level, families in the programme can expect:

  • a dedicated point of contact
  • agencies working in a coordinated way to supporting the whole family
  • a single family plan

The family plan will set out clearly:

  • what the key worker or lead agency will do
  • what the family will do
  • what the other agencies involved will do

Further information about disclaimers and information sharing.

The aim of the family plan

The aim of the plan will be to:

  • help get children attending school regularly
  • help parents and young adults find work or training
  • lower levels of crime and anti-social behaviour
  • improve physical and mental health
  • reduce the number of domestic incidents
  • increase children’s health and development
  • help families to work better as a unit and be able to look after and support each other
  • join up the help and support from all the agencies involved

The length of time spent working with each family will vary depending on their needs, from a few months to up to a year and beyond.

Programme funding

In Phase 1 approximately 60% of the funding to help Hampshire deliver the programme was paid up front by the Department for Communities and Local Government; with the remainder paid on a ‘payment by results’ basis.

In Phase 2, 55% will be paid up front. In addition to the DCLG funding, the County Council contributed £1.4 million over the three year programme.

The programme is also supported by significant resource contributions from Hampshire Constabulary, District Councils and Job Centre Plus. It is also part of the Police and Crime Commissioner’s (PCC) Police and Crime Plan 2017-21 and is a strategic priority for Public Health England (PHE).

Download the Supporting Troubled Families information leaflet.