Guide for parents

Answering common questions for parents and carers

Visiting Swanwick Lodge

All visitors must show us a letter of introduction issued by the young person's social worker; without this document, the visit will not take place. You should also bring some form of photo identification.

Visiting hours

School days: 6.30pm to 8.30pm
School holidays and weekends: visits are made by arrangement.

All visits must be booked in advance by contacting our reception on 01489 581913.

Visitors belongings

Personal possessions such as handbags, keys and mobile phones cannot be taken into the home. You will be given a secure locker to keep your belongings safe during your visit.

Permitted and prohibited items

To maintain a secure environment and protect young people, staff and visitors, we have compiled the following list of permissible and prohibited items.

Permitted items

Items that are allowed must be checked by a member of staff before being given to the young person. Checks may not be possible in time for the visit but will be completed as soon as possible. All items listed below are subject to the young person's risk assessment at the time of the visit.

  • clothes as agreed with unit staff
  • personal items such as photographs and posters
  • toiletries (not aerosols)
  • gifts for birthdays/celebrations
  • money to be added to the young person's account (only a limited amount of money may be held on behalf of young people)
  • TV, stereo or games console, if the young person's status allows

Prohibited items

  • any food, sweets or drinks
  • cigarettes, tobacco, cigarette papers, e-cigarettes
  • sharp objects
  • matches, solvents, lighters or lighter fuel containing solvents
  • batteries
  • medication
  • bubble or chewing gum
  • alcohol
  • medications, including over the counter
  • sticky tack, glue sticks or similar
  • non-age appropriate magazines/reading materials
  • cameras
  • pornographic material
  • razors and razor blades
  • tins, aerosols
  • glass items, pencil sharpeners
  • mobile phones
  • recording devices (including MP3 players and similar devices)
  • tools
  • jewellery, valuable personal items
  • DVDs or objects certificated above the young person's age
  • any object which could be used as a weapon

Phone calls

A young person may make a limited number of calls to parents or key professionals on their secure phone, although we discourage it during the school day. They can also call pre-authorised contacts at other approved times.

Letters

All young people are encouraged to write home and keep in touch with approved contacts as often as they want (postage is free). Young people look forward to receiving letters and we encourage you to send them via their social worker. To stay safe, we ask that letters are opened in front of a member of staff.

Meetings

There will be a number of meetings during your child's stay at swanwick Lodge. Your child's social worker will keep you informed and invite you to attend.

Further information

Parent and Carer's Guide to Swanwick Lodge