Test and trace

How Test and Trace works in Hampshire

If you have tested positive for coronavirus, you will be contacted by NHS Test and Trace. You may also be notified by the NHS COVID-19 app.

Please use this guide for advice and information while you are self-isolating. It includes a helpline number for those who need extra assistance.


Download the NHS COVID-19 app. It's the quickest way to tell if you are at risk of infection and alert your contacts.

  • Download on the Apple App Store
  • Get it on Google Play

If NHS Test and Trace are unable to reach you, the Local Tracing Service will try to get in touch.

Hampshire Local Tracing Service

A Local Tracing Partnership has been set up between Public Health England, Hampshire and the Isle of Wight. The service supports tracing of contacts at a local level and prevent spread of the virus in our area.

The Local Tracing Service opening times are:

  • Monday to Friday: 11.30am to 7.30pm
  • Weekends and Bank Holidays: 10am to 3pm
  • Closed Christmas Day and New Year’s Day

Local Tracing Service phone call

You will receive a text alert telling you to expect a call. You will then receive a phone call from 01962 826982.

You will be asked:

  • about your movements in the days before the start of symptoms or a positive test
  • any relevant information about your close contacts

This information will then be shared with NHS Test and Trace.

You will not be asked for financial information.

The importance of tracing

We know how quickly and easily the virus can be spread from person to person. Prompt self-isolation, testing and tracing are vital for controlling further spread and protecting public health.

Tracing is a proven method of disease prevention control used for many years by public health experts. The aim of tracing is to identify and provide support to people ('contacts') who may have been infected through exposure to another infectious person.

The tracing process prevents further transmission of a disease. It separates people who have (or may have) an infectious disease, from people who do not, through self-isolation. This is called 'breaking the chain of infection'.

That is why it is so important to:

  • complete registration forms as fully and accurately as possible
  • remember to 'check in' wherever you see the NHS QR code

If you receive a positive test, tracing call handlers must be able to:

  • get in touch as quickly as possible
  • give the appropriate guidance
  • support to you and your close contacts