Coronavirus (COVID-19) – helping Hampshire residents most in need

Information, advice, and support for vulnerable people, including those who have been shielding.

The ‘It’s ok to…’ campaign

The ‘It’s ok to..’ campaign has been created to reassure and support people during the pandemic by providing information and advice to support them to get going again safely.

There are 5 key things that we believe can really make a difference to people at this time, you can find information on all of these topics on the Connect to Support Hampshire website.

  • Learning how technology can help you. You may feel more comfortable doing your food shop online for example, there is information on Connect to Support Hampshire to help you learn how to do that and other things to make life easier during lockdown.
  • Staying active. Practical advice on how to do this in and outside of your home can be found in the Public Health England leaflet and their website below.
  • Getting out and about safely. CTSH has a range of information relating to this as well as regaining your confidence.
  • Reconnecting with others safely. The links below also include information about leisure
  • Looking after yourself. CTSH also provides information on health and wellbeing, equipment and adaptations for your home, as well as advice on managing at home


Telephone helpline

A helpline is available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.

The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000. (Calls charged at local rate.) Or you can request a call-back from the helpline by completing the call-back request form.

 From Saturday 1 August, the helpline will revert to a weekday-only operation.
From Saturday 1 August the helpline can be contacted during its new hours of 9am to 5pm weekdays, except Fridays, which are 9am to 4.30pm.

Please note the service is for people currently residing in the county of Hampshire. If you are a resident of Southampton, Portsmouth or the Isle of Wight, and call the number above, you will be signposted to their respective local support numbers.


Information sources

Hampshire County Council commissions a website called Connect to Support Hampshire. It has that you may find useful relating to COVID-19.  It also has information and support about staying independent.

Public Health England have a leaflet intended for people aged 60 and over, "Active at Home", which has useful information and ideas on how to stay active during the coronavirus outbreak

Other help and advice from Public Health England about health and wellbeing at home.

Building confidence

We appreciate that leaving your home during this time may seem daunting to some people. Remember that confidence comes from doing the same thing repeatedly. If you are feeling anxious, it’s worth working out what you feel unsure about.

If it’s a trip to the supermarket, is it the time spent in the shop or the drive? Could you walk instead? Could you consider online food shopping instead?

Could you make your first trip a quick one just to have a look around without buying anything? Could a family member or friend meet you there and go in with you?

Take small steps and think what would make each task achievable for you. You can find more information on the ‘Life after lockdown – regaining your confidence’ tab on Connect to Support Hampshire.

Other forms of support

If you’re experiencing financial difficulty as a result of reduced income due to Coronavirus, you can access information and support via:

If you think you are at risk of, or experiencing, domestic abuse, contact the The Hampshire Domestic Abuse Service Advice Line.

Information, advice and help is also available via the Government’s domestic abuse webpages.

Stay safe outside your home

While it is ok to do a range of things now, it is important to take steps to ensure that you keep yourself and others safe:

  • Wash your hands often, using soap and water, and dry them thoroughly
  • Use sanitiser outside your home, especially as you enter a building and after you have had contact with surfaces
  • Avoid touching your face
  • Avoid crowded places and keep two metres apart from other people wherever possible
  • If you are indoors and cannot stay two metres apart, wear a face covering (you will always need to wear these on public transport and in shops). A face covering does not have to be a mask. It could be, for instance, a scarf. The key thing is that it covers your nose and mouth.

NHS information and advice about coronavirus (COVID-19)

Government information and advice about coronavirus (COVID-19)