Coronavirus (COVID-19) – helping Hampshire residents most in need

Thank you to the many people who have volunteered their help to support our county’s vulnerable residents during the Coronavirus pandemic. Local people and community groups across Hampshire are showing great strength and resilience, working hard to assist one another.

In addition to the remarkable efforts of local communities, Hampshire County Council has joined forces with district and borough council partners, alongside the county’s community and voluntary sector, to ensure vulnerable people are able to access the support they need during the coming weeks.

How can I get help?

A new helpline is now available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.

The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000. (Calls charged at local rate.) Or you can request a call-back from the helpline by completing the call-back request form.

The helpline is available seven days a week, from 9am to 5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need assistance with practical issues. 

Please note the service is for people currently residing in the county of Hampshire. If you are a resident of Southampton, Portsmouth or the Isle of Wight, and call the number above, you will be signposted to their respective local support numbers.

In addition to the above, the Government has also identified some people who are ‘extremely vulnerable’ to getting seriously ill from Coronavirus because of an underlying health condition such as COPD, certain cancers and auto-immune conditions and pregnant women with underlying health conditions.

Those in this group will have been contacted by the NHS to request that they should not leave home for at least 12 weeks, and have been advised that if they do not have friends, family or neighbours who can provide support, they can register for help to access food, medicine and social contact via

What sort of help will I get?

The Hampshire helpline is for frail or vulnerable people who need assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.

If you need food supplies, you can expect to receive a food box, typically containing:

  • Pasta
  • Cereal
  • Soup
  • UHT milk
  • Long life orange juice
  • Bread
  • Apples
  • Biscuits
  • Plus household necessities if needed eg shower gel

Wherever possible, special dietary requirements will be met.

Hampshire Helpline - video

Watch this short video to find out more about the Coronavirus Hampshire Helpline, including how to contact the helpline if you are Deaf or hard of hearing.

Other forms of support

If you’re experiencing financial difficulty as a result of reduced income due to Coronavirus, you can access information and support via:

If you think you are at risk of, or experiencing, domestic abuse, you should contact the The Hampshire Domestic Abuse Service Advice Line.

Information, advice and help is also available via the Government’s domestic abuse webpages.

Keeping safe

It is vital that if you are giving, or receiving help, you take precautions to ensure your safety and those of others.

We urge all volunteers to adhere to Hampshire’s guidance on how to volunteer safely.

Your local Council for Voluntary Service will also be able to provide information and support.

If you are receiving help, you should follow the Government’s social distancing and hygiene guidance. Do not let anyone into your home, unless you have confirmation that they are a registered professional or representative of a recognised Voluntary / Community sector organisation. Be cautious and curious and ask volunteers for proof of ID.


There are lots of ways that you can get involved in supporting the county’s response to Coronavirus, whilst keeping social distance. Small steps can make a big difference – volunteering could be as simple as dropping off a food package or making a friendly phone call.

If you’re interested in offering your time and skills, please contact your local Council for Voluntary Service (CVS) in the first instance. The Hampshire CVS Network has also published online resources to support community groups to manage safe volunteering.