Hampshire Household Waste Recycling Centres (HWRCs) are open.
You must have an appointment to visit any HWRC.
Social distancing measures are in place at all sites. If you are clinically extremely vulnerable, the Government advise you no longer need to shield. However, you should continue to follow their guidance for people who are clinically extremely vulnerable and are advised to take additional precautions to protect yourself.
A pre-booking system for residents to access Household Waste Recycling Centres (HWRCs) to manage demand and reduce queuing traffic is in place. You must have an appointment to visit any Hampshire HWRC.
We ask all residents with bookings to check the website ahead of their visit, in case a site needs to close at short notice due to staffing levels being affected by COVID-19. Please be aware bin servicing may cause a delay to entering the site during your allotted appointment time.
Portsmouth City Council and Southampton City Council are also enforcing pre-booked appointments only at Paulsgrove and City Depot HWRCs. Some guidance and restrictions may vary. Please visit their websites for more information.
While restricted capacities remain in place for safety reasons and to ensure as many residents as possible can make a booking if they need to, please consider if you can store your waste safely at home until you have a car full to reduce journeys. We thank all Hampshire residents for your continued patience and co-operation.
Whilst a restricted service is available residents are limited to one visit a week. You will be turned away if you make a second visit within this period.
The following measures are in place at all sites:
- Restricted numbers of vehicles will be permitted to access the site at any one time and site staff will enforce this at the site entrance
- We ask that only one person is to exit the vehicle upon visiting a HWRC. Blue Badge holders who are unable to dispose of waste without assistance will be exempt from this rule. We acknowledge that in certain circumstances two people may be required to exit the vehicle to unload and dispose of a bulky item, for example.
- Trailers are not be permitted at the following sites due to reduced capacity to support social distancing measures: Netley, Bordon, Hayling Island, New Alresford
- To ensure the safety of residents and site staff, no pedestrian or bicycle access is permitted.
- Due to social distancing measures, site staff will be unable to provide any assistance with unloading or carrying material. Please ensure you only bring the amount of waste you can comfortably carry and empty into containers.
- All site users must keep a 2-metre distance from others at all times; please be patient and allow for other users to exit the walkway or steps to the bins before entering.
- For your own safety, please wear gloves. Government guidance states that face coverings are not mandatory in outdoor settings, but you are welcome to wear one if you choose to.
- Most waste materials will be accepted. Please check our accepted waste webpage for further detail.
- Chargeable waste streams (soil, rubble, plasterboard and asbestos) are now accepted. Only payment by card will be accepted.
- The trade waste service is currently suspended.
- CCTV is in operation and body cams will be utilised by site staff.
- Reuse sales areas are now open to those disposing of waste. Face coverings must be worn inside the sales area. In order to maintain social distancing, browsing time is restricted to 5 minutes and one way systems are in place where applicable. Only payment by card will be accepted. Items brought to site will be quarantines for 72 hours before being available for purchase. Please see the Smart Living website for more information on furniture reuse.
There will be zero tolerance of abuse of site staff and staff will be wearing body cameras.
The start date for the HWRC vehicle registration scheme was postponed in light of the Coronavirus pandemic. The scheme is now live and Hampshire residents must register their vehicles online before their next visit for continued free access to HWRCs. Non Hampshire residents will be charged £5 per visit.