Countryside customer charter

Our commitment to you

cartoon of family in a park

We will:

  • always let you know the name of the person you are dealing with
  • treat you with respect and courtesy, listen to your comments and suggestions and respond to them either in person or by writing to you
  • ensure we meet all relevant Health and Safety guidance
  • wherever possible, meet any specific needs customers with disabilities may have
  • use your feedback to make improvements

We aim to:

  • acknowledge all enquiries within 2 working days
  • make sure our sites and parks meet national and international standards (e.g. Green Flag)
  • make our parks accessible to all members of the community
  • include sustainable options when we commission goods and deliver our services
  • ensure public rights of way are maintained to a usable standard
  • ensure that signage, gates and fencing are maintained to a good standard


We ask you to:

  • follow the Countryside Code at all times
  • treat our staff and volunteers with courtesy and respect
  • take your litter home with you or use the bins provided
  • let us know when you’ve received great service from us – and let us know when you haven’t
  • respect other visitors
  • treat our animals with respect and follow the on site guidelines

Looking after nature, so nature can look after you