Access

We hope you get the most out of your visit. If you have a disability, this information will help you plan your visit.

The Royal Victoria Chapel is a Victorian building that dates from 1856. Its historic nature prevents us from making it fully accessible.

We welcome assistance dogs throughout the Chapel and visitor centre.

Site access

The Royal Victoria Chapel is located in the Royal Victoria Country Park. The park is largely accessible to users of wheelchairs and pushchairs.

Most of the paths are flat and smooth, and a ramp gives you access to the beach. The children’s play area contains fully accessible equipment.

Parking

Designated parking spaces are available in all of our car parks.  If you’re a wheelchair user and think you might need help, please call us before you visit.

Guide dogs

All recognised guide, assistance or service dogs – including assistance dogs in training – are welcome inside the Royal Victoria Chapel. Please make sure they are wearing their designated jacket or lead slip.

Free entry for carers

Disabled visitors can bring an accompanying carer free of charge. To obtain complimentary adult carer tickets, please present proof of registered disability when you arrive.

Visiting the Chapel

We have a limited number of folding stools and wheelchairs available for use while visiting the Chapel. If you would like to book one of these in advance, please phone phone number.

For large print and braille guides to the Chapel, just ask at the front desk. Transcripts of our guided tours are also available.

Audio-video installations have directional speakers installed. An induction loop in the Chapel will help you If you’re listening to a guided tour.

If you’re a wheelchair user and think you might need help, please call us before you visit.

Inside the Chapel

The ground floor of the Royal Victoria Chapel is fully accessible. There are electronic glass sliding doors on entry and exit. There is an accessible toilet in the Centre. The coffee shop is also accessible for wheelchair users.

The first floor viewing window of the Royal Victoria Chapel is accessible by lift. There are two steps down to access the pews and viewing gallery of the Chapel.

The second floor viewing window of the Royal Victoria Chapel is accessible by lift.

The tower of the Royal Victoria Chapel is not accessible for visitors using a wheelchair. There are X steps to the top of the tower. This makes climbing the tower unsuitable for visitors with heart conditions, vertigo, claustrophobia, high blood pressure, angina, breathing difficulties or mobility problems, and those who are pregnant.

Outside the Chapel

There are gravel pathways from the car park and in the landscaped garden area outside the Royal Victoria Chapel. An automatic door leads back into the Chapel.

Toilet facilities
There are male and female toilet facilities, baby changing and an accessible toilet facility on the ground floor.
Environmental description

The Royal Victoria Chapel is a large Victorian building with high ceilings, stained glass windows and floor to ceiling viewing windows on the first and second floor. The majority of flooring in the Chapel is wooden, and public staircases are carpeted. It can also be quite busy and noisy during peak times.

There is a lot of natural light due to the large stained glass windows and the viewing windows. All areas are well lit. The stairs to climb the tower are made of metal. The top of the tower has glazed windows with 360 degree views. It is completely enclosed and roofed. The tower is 150ft from ground level. It can get quite cold in the tower.