Apply for a disabled person’s bus pass plus companion

If you need someone to help you use public transport you can apply for a disabled person’s bus pass plus companion 'Orange Stripe + C'

Who can apply

This is an enhancement to the national scheme and is available to Hampshire residents for journeys within the county.

There is no age restriction for the disabled person’s bus pass plus companion. You are only eligible if you are unable to travel unaccompanied (based on your disability rather than your age) and one or more of the following apply:

  • are blind or partially sighted, 
  • are profoundly or severely deaf, 
  • are without speech, 
  • have a disability, or injury, which has a substantial and long-term effect on your ability to walk, 
  • have no arms or have long-term loss of the use of both arms, 
  • have a severe learning disability, including an arrested state of development from birth, 
  • would be refused a driving licence due to physical fitness (section 92 of the Road Transport Act 1988) 
  • are a member or veteran of the Armed Services who has been seriously injured in service

If you meet either of these criteria, you will need to apply by post:

  • DVLA long term refusal or withdrawal of driving licence on medical grounds (at least 12 months)
  • persons in residential accommodation
Documents you need to provide

You will need to provide one of the following as evidence of your disability:

  • Hampshire County Council Blue Badge or number
  • award letter for any Attendance Allowance
  • award letter for the Higher Rate Mobility Component of Disability Living Allowance
  • award letter for a War Pensioners Mobility Allowance
  • award letter for guaranteed income payment for tariff levels 1-8 under the 2005 Armed Forces Compensation Scheme
  • letter from the DVLA giving notice of long term refusal or withdrawal of driving licence on medical grounds (misuse of alcohol or drugs are not included under this scheme) OR confirmation from a healthcare professional advising that you are unable to drive because of prescribed medication and its effects
  • award letter for personal independence payment (PIP) where you have been awarded at least 8 points or more for the PIP "Moving Around" or "Communicating Verbally" activities OR audiology evidence demonstrating severe hearing loss – 70-95 dB OR registered with HCC Deaf Services as Deaf (BSL British Sign Language)

In addition to providing evidence of your disability, you need to provide a healthcare professional’s report e.g. physiotherapist, podiatrist, nurse etc. containing their contact details confirming your disabilities and inability to travel alone.

When you can use your bus pass

The disabled person’s bus pass plus companion entitles you to:

  • free all day travel on bus services for pass holder and companion on journeys starting in Hampshire (not Portsmouth and Southampton) regardless of where you are travelling to.
  • free travel, for the pass holder only, 9.30am to 11pm Monday to Friday and all day at weekends and on public holidays on bus services throughout the rest of England (including London). Companions must pay for their journey.

We have a reciprocal arrangement with Wiltshire Council that companions travelling with a Disabled Person’s Bus Pass plus Companion holder can travel for free on journeys between Hampshire and Wiltshire:

  • 9.30am to 11pm Monday to Friday
  • all day at weekends and on bank holidays.

You can use your bus pass on the following Community Transport services:

  • Cango
  • Call and Go, for half fare travel
  • Dial a Ride, for half fare travel
  • Fleet Link, Yateley Shopper and Eastleigh Parish Links, for half price travel
  • Park and Ride services registered as local bus services (though you must still pay for the parking).
  • Hampshire County Council Taxishare and carshare schemes.

For more information on the above and other community transport services in your area, including those that do not accept bus passes, please use our Community Transport search.

Extra eligibility criteria may apply for each of these, please see individual services for information.

  • If you travel anywhere else outside of Hampshire your companion will have to pay fares.
  • This pass gives free travel for a companion of your choice.
  • Companions only get free travel when they travel with you. They can’t travel for free on their own.
Restrictions

Disabled person’s bus pass plus companion are not valid on:

  • reserved seat services i.e. coaches
  • temporary services running for less than six weeks (e.g. for special events)
  • taxis, rail services, ferries, shopmobility, voluntary car schemes
  • Hedge End Park Minibus Service
Renewing your bus pass

If you continue to use your pass, Hampshire County Council will send you a new one automatically prior to the expiry date of your current pass.  If you do not use your pass for an extended period, you may remain eligible for a pass but may need to email concessionary.fares@hants.gov.uk  or call 0300 555 1376 for your address to be confirmed before your new pass is issued. Should your circumstances, address or appearance alter before this date please contact this officer as soon as possible.

If you are moving into Hampshire you will need to apply as a new customer.

Lost, damaged or stolen pass

If you believe your bus pass is lost or stolen:

  • contact the bus company to ask if someone has handed it in
  • check your home and personal belongings. Many customers find their pass after they report it missing

The cost of a replacement pass is £11.50.
We do not pay refunds if you find your pass later on.
If the pass has been stolen, the replacement is free if you reported the incident to the police. We will ask you to tell us the crime reference number.

We will send the replacement pass to you within 10 working days.

If you have moved address since your current bus pass was issued and have not notified the County Council of the new details, then you need to contact the Bus Pass Team via email or telephone to update your address before ordering your bus pass online.

Apply and pay by debit or credit card online

Apply and pay by phone on 0300 555 1376.

To apply and pay by post, print out and complete the application form.
Send it to us with a cheque or postal order for £11.50 made payable to Hampshire County Council. Write your name and date of birth on the back of the cheque. A photo is not required, but you can send a new one if you want to.

Post to:
Bus Pass Team
PO Box 696
FAREHAM
PO14 9PD

Apply for a disabled person’s bus pass plus companion

You will need to provide:

  • a current passport sized colour photograph with your name and date of birth printed on the back
  • proof of Hampshire address (e.g. copy of your driving licence or utility bill)

If you don’t have the above documents, you will need to provide alternative evidence. Your name and address must be the same as provided on your application form.

  • You must provide your evidence of disability
  • In addition to providing evidence of your disability, you need to provide a healthcare professional’s report e.g. physiotherapist, podiatrist, nurse etc. containing their contact details confirming your disabilities and inability to travel alone.

Upon receipt we will review your application and if successful the bus pass will be posted to you within 10 working days. We will contact you if further information is required.

Send a completed application form and all the relevant documents to: Bus Pass Team, PO Box 696, Fareham, PO14 9PD.

Please do not send original documents, they will not be returned to you.