Payments to Hampshire County Council

Hampshire County Council has several different bank accounts. To ensure you have the correct details raise a query in Customer Self Service. The account number is 00000000 which is correct.

To let us know you are sending a payment, send all these details to [email protected]

• How is the payment being made? BACS/Cheque etc
• When is the payment being made?
• Who is the payment coming from?
• Where should the payment be allocated?

Log into your online account to check whether your payment has been made.

Raise a query in Customer Self Service for all other questions relating to your account or invoice, including:

• to discuss your invoice
• to request a statement of account
• to request a copy of an invoice
• to discuss a debt outstanding
• to set up a repayment plan
• to discuss a payment not showing on your account
• Post Office card enquiries.

Hampshire County Council does not charge a fee for paying by credit or debit card. We accept the following cards:

• Visa
• MasterCard
• all major debit cards
• Electron cards

We do not accept American Express.

Local banking

If you have any queries about a banking input, raise a query in Customer Self Service.

If you have any queries about a banking input, raise a query in Customer Self Service.

A Direct Debit is an instruction from you to your bank or building society. It authorises an organisation to collect payments from your account.

Most banks and building society current accounts can make Direct Debit payments. Ask your bank or building society for more details before setting up a Direct Debit with us. Direct Debits can only be set up from a UK bank account. There is no extra charge to you when paying by Direct Debit.

Download the Direct Debit form, scan the completed form and email it to [email protected].

To request a Direct Debit form to be emailed to you, please raise a query.

To request a Direct Debit form to be sent to you, call us on 0300 555 0223.

To complete the Direct Debit form, you will need the following information:

• your name and address
• name and address of your bank or building society
• bank or building society account number
• the sort code of your bank or building society
• the name(s) on the account
• your customer account reference number.

Only the account holder can set up the payments.

We'll process your Direct Debit request within 5 working days of receipt of your form and we’ll send you confirmation of your Direct Debit payment plan by your preferred contact method. Please allow at least 15 working days before the first collection date.

You need to make sure you have enough funds in your account when the payment is due.