Payments to Hampshire County Council

How to make payments to the Council and raise queries about your payments

There are a number of methods to make payments to Hampshire County Council.

Payments by bank transfer

Hampshire County Council has several different bank accounts. To ensure you have the correct details raise a query in Customer Self Service. The account number is 00000000 which is correct.

Payments made for an invoice

To let us know you are sending a payment, send all these details to [email protected]

  • How is the payment being made? BACS/Cheque etc
  • When is the payment being made?
  • Who is the payment coming from?
  • Where should the payment be allocated?

Log into your online account to check whether your payment has been made.

Raise a query in Customer Self Service for all other questions relating to your account or invoice, including:

  • to discuss your invoice
  • to request a statement of account
  • to request a copy of an invoice
  • to discuss a debt outstanding
  • to set up a repayment plan
  • to discuss a payment not showing on your account
  • Post Office card enquiries.

Paying by credit or debit card

Hampshire County Council does not charge a fee for paying by credit or debit card. We accept the following cards:

  • Visa
  • MasterCard
  • all major debit cards
  • Electron cards

We do not accept American Express.

Local banking

If you have any queries about a banking input, raise a query in Customer Self Service.

Local banking

If you have any queries about a banking input, raise a query in Customer Self Service.

Direct Debits

A Direct Debit is an instruction from you to your bank or building society. It authorises an organisation to collect payments from your account.

Most banks and building society current accounts can make Direct Debit payments. Ask your bank or building society for more details before setting up a Direct Debit with us. Direct Debits can only be set up from a UK bank account. There is no extra charge to you when paying by Direct Debit.

Download the Direct Debit form, scan the completed form and email it to [email protected].

To request a Direct Debit form to be emailed to you, please raise a query.

To request a Direct Debit form to be sent to you, call us on 0300 555 0223.

To complete the Direct Debit form, you will need the following information:

  • your name and address
  • name and address of your bank or building society
  • bank or building society account number
  • the sort code of your bank or building society
  • the name(s) on the account
  • your customer account reference number.

Only the account holder can set up the payments.

We'll process your Direct Debit request within 5 working days of receipt of your form and we’ll send you confirmation of your Direct Debit payment plan by your preferred contact method. Please allow at least 15 working days before the first collection date.

You need to make sure you have enough funds in your account when the payment is due.

If your bank statement shows a payment to Hampshire County Council that you aren't sure about, check the list below. If it's not there, raise a query in Customer Self Service.

Reference Establishment and service Contact
AAC Ashcroft Arts Centre 01329 235161
ADM Andover Museum 0845 603 5635
AMM Aldershot Military Museum 0845 603 5635
BSC Basingstoke Discovery Centre 037077 92316
BWC Trading Standards - Buy With Confidence directory Membership 01962 833620
BWM Bursledon Windmill 0845 603 5635
BX Brighton Hill School - gym membership 01256 350606
CAA, CAB, CAS Calshot Activities Centre 023 8089 2077
CD Crestwood School - gym membership 023 80641232
ELM Eastleigh Museum 0845 603 5635
ENS Music Service 023 8065 2037
FAC Forest Arts Centre 01425 612393
FHL Fareham Library 037077 95639
GDC Gosport Discovery Centre 037077 90440
GHW Great Hall 01962 846476
Hampshire County Council Internet Payment School Lunches
School Trips
Tickets to an event at Arts Centre/Library
Nationality Checking Service
Copy birth/marriage/death certificate
Culture All Passport
BBQ Hire at Country Park
HRO Hampshire Records Office 01962 846154
LCP Lepe Country Park - membership 023 8089 9108
MANF, MNFPP, MFP Manor Farm - membership 01489 787055
MLM Milestones Museum - membership 01256 477766
QEP Queen Elizabeth County Park - membership 023 9259 5040
RRV Rockbourne Roman Villa 01725 518541
RVP Royal Victoria Country Park 023 8045 5157
SCP Staunton Country Park - membership 023 9245 3405
SHHG Sir Harold Hillier Gardens - annual membership fee 01794 369316
STA Staunton Country Park - membership 023 9245 3405
THP Haven House - Titchfield Haven Nature Reserve 01329 662145
WC Wavell School - gym membership 01252 341256
WDC Winchester Library 037077 93763
WEC West End Arts Centre 01252 408040
WLV Waterlooville Library 037077 98531
WMB Willis Museum 0845 603 5635
WWM Westbury Manor Museum 01329 822063
YS Yateley School 01252 879222