Client Affairs Service

Where an individual lacks capacity to manage their property and financial affairs and has no suitable, willing or able person to do this for them, the Court of Protection may appoint Hampshire County Council as a Local Authority Deputy of last resort. Hampshire County Council’s Client Affairs Service collects and uses information regarding the individual in order to provide them with a property and financial management service.

We will use the personal information in order to manage the individual’s property and financial affairs. The legal basis for our use of this information is GDPR Article 6-e in the exercise of official authority under the Mental Capacity Act 2005 and Article 9-h provision of health or social care.

We may share the personal information with:

• Court of Protection
• Office of the Public Guardian
• Department for Work and Pensions
• Financial Institutions and services
• Local Councils, to access benefits
• Care providers and services the individual needs to access
• Legal services for advice

We may share the information with third party processors in order to provide a service to the individual, including CasparGOV.

We will retain the personal information for seven years after Hampshire County Council’s involvement with the individual ceases.

We are data processors for data relating to individuals where Southampton City Council,  NHS Hampshire, Southampton and Isle of Wight Clinical Commissioning Group, and Island of Guernsey have requested Hampshire County Council to be appointed Local Authority Deputy.