Hitting the cold spots – Privacy Notice

Hampshire County Council

Hampshire County Council complies with the General Data Protection Regulation (GDPR) and is a registered Data Controller (Reg. No Z7534309). Further information about our data protection policies.

Information we ask for

Hampshire County Council will not ask for information directly from clients. This will be the responsibility of our Service Provider, the Environment Centre, who must also comply with GDPR. The Environment Centre will seek your consent prior to passing on any information to us.

If you are applying for ECO Flex funding, the Environment Centre believe you are eligible, and you have given consent to share. The following information will be passed to Hampshire County Council: your address and confirmation that you are either a household likely to be living in fuel poverty or on a low income and vulnerable to the effects of living in a cold room. This information will be used in order for Hampshire County Council to declare that you are eligible for ECO flex funding. We will maintain a record of your postcode and installation measures for audit purposes for a period of 3 years. The declaration form will be passed back to the Environment Centre for processing but will not be passed onto any other organisation by Hampshire County Council.

If you do not give consent for us to receive this information, we may not be able to verify eligibility and this particular funding opportunity will not be available to you. If you are seeking support for practical measures through other funding routes, the Environment Centre will send some anonymised information about your needs to Hampshire County Council. Hampshire County Council will use this information to monitor the contract with the Environment Centre, but also to support future planning. We cannot trace the applications and information back to you.

What we use this information for

The Environment Centre will initially determine a client’s eligibility for funding. If they think you are eligible and you give consent, they will send your information (as listed above) to Hampshire County Council.

Households can only access ECO Flex funding where a Local Authority has confirmed eligibility. Where the Environment Centre has your consent and passes your information to Hampshire County Council, we can confirm if you are eligible. The funding itself is not provided by Hampshire County Council and the final decision on whether a household can benefit from energy saving improvements under ECO Affordable Warmth will be made by the energy suppliers, or their agents/contractors.

For non-ECO Flex funding requests, the Environment Centre will pass anonymised information about your requirements to Hampshire County Council. This information will be used to make decisions on eligibility and levels of funding.

How long we keep this information for

We will keep your personal data for up to 3 years unless you request that we delete it earlier.

You can change your mind at any time

You can change or withdraw your consent for us to hold or use your personal data for the Hitting the Cold Spots service at any time by writing to: Hitting the Cold Spots service, Adults’ Health and Care, Hampshire County Council, Third Floor West, EII Court, The Castle, Winchester, Hants SO23 8UQ.

You can also phone 0300 555 1375 or e-mail oascommissioning.team@hants.gov.uk

Withdrawing your consent may affect the service we can provide if you withdraw consent while still wanting to use the service.

Further information

You have some legal rights in respect of the personal information we collect from you. See our Data Protection page for further details.

You can contact the County Council’s Data Protection Officer by email data.protection@hants.gov.uk.

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office.