Technology enabled care (TEC) privacy notice

Hampshire County Council collects information about you to provide you with a TEC service. We use a third-party processor, PA Consulting (Argenti) to deliver the service on our behalf. Our legal basis for the use of your information is GDPR Article 6,1 e: task carried out in the public interest or official authority under the Care Act 2014 and Article 9, 2 h: preventative medicine or provision of social care.  

We collect the following information about you to provide with our TEC service:

  • medical and social need information collected when you are referred. This enables us to provide you with the most relevant service. It also allows us to respond to an alert in an appropriate way
  • personal contact details about you and your nominated responders so we can contact you to install the equipment and contact your responders in the event of an alert
  • monitoring information (including call recordings) about the times and types of requests for support you make through your equipment (if connected to our monitoring centre)

We may use your contact details to contact you for feedback about the service provided. For some services, if necessary, PA Consulting will share relevant information about you with third party processors to help deliver services to you.These are manufacturers and suppliers of specific care technology services and equipment. They may include Appello Careline, Red Alert Ltd, Oysta Technology, Just Checking, Care Calls, Taking Care AXA PPP, Brain in Hand and Canary.

In the event of an alert requiring emergency support, we also share personal information including medical and other details with the emergency services. Our legal basis in these circumstances is GDPR Article 9,2 c: Vital interests.

We will keep your personal information for up to seven years after your service ceases.

Digital switchover

Telecommunications companies (such as BT) are moving the telephone services from analogue to digital networks. This means they need to visit the properties of some people who have TEC services to switch them over to the new network, otherwise the TEC equipment may no longer work. The government has asked us to tell the telecommunications companies the telephone numbers of people we know have TEC services. We will only share your phone number so that they can contact you to make sure your TEC equipment continues to work. You can opt out of us sharing your telephone number for this purpose. 

Further information

The above information is the specific privacy notice for this service. For more information about your rights in relation to your personal data, see the County Council’s general privacy notice.

You have some legal rights in respect of the personal information we collect from you. See our Data Protection page for further details.

You can contact the County Council’s Data Protection Officer by email [email protected].

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office.