Use of cookies on this website

Learn more about the cookies that Hampshire County Council put on your device

When we provide services we want to make them easy, useful and reliable. Where services are delivered on the internet, we will sometimes place small files on your device to help us achieve these goals. These files are commonly known as cookies.

Cookies help to improve your experience on the site but cannot be used to identify you personally.

Cookies can

  • enable a service to recognise your device so you don’t have to give the same information several times during one task
  • recognise that you may already have given a username and password so you don’t need to do it for every web page requested
  • measure how many people are using our services so that they can be improved

We have split our cookies into three groups.

Cookies that measure website usage

We use Google Analytics software (Universal Analytics) to collect anonymised information about how you use hants.gov.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

We do not allow Google to use or share the data about how you use this site.

Google Analytics stores information about:

  • how you got to the site
  • the pages you visit on hants.gov.uk and how long you spend on them
  • what you click on while you’re visiting the site

You can opt-out of Google Analytics tracking across the whole web by downloading the Google Analytics opt-out browser extension

Find out more about how Google uses your browsing data.

Cookie Purpose Expires
_ga Used to distinguish users 2 years
_gid Used to distinguish users 24 hours
_dc_gtm_<property-id> Used to throttle GTM request rate 1 minute
AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service 30 seconds to 1 year
_gac_<property-id> Contains campaign related information for the user 90 days
SID Used for session state management  2 years

Sitecore Analytics and Sitecore Experience Platform

We use Sitecore Analytics and the Sitecore Experience Platform to track user behaviour on the site. This lets us assess the performance of web pages, show personalised content and test different versions of pages (multivariate testing).

Cookie Purpose Expires
SC_ANALYTICS_GLOBAL_COOKIE Sitecore analytics and personalization 10 years

YouTube

YouTube may set their own cookies on pages that contain video content. Cookies from services like this are known as third-party cookies. YouTube will set up to four cookies in your browser when you first load a page containing embedded YouTube content.

Cookie Purpose Expires
VISITOR_INFO1_LIVE Tries to estimate the users' bandwidth on pages with integrated YouTube videos 179 days
YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen End of session
PREF Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites 8 months
GPS Registers a unique ID on mobile devices to enable tracking based on geographical GPS location 1 day

If you share a link to a hants.gov.uk page, the service you share it on (for example, Facebook) may set cookies. We have no control over cookies set on other websites - you can turn them off, but not through us.

Cookies that help with communications and marketing

We use Facebook Pixel to create custom audiences for our Facebook advertising campaigns. Facebook Pixel lets Facebook connect your activity on this site to your Facebook account for advertising purposes, but it does not give Facebook access to any personal data you submit to us via hants.gov.uk. 

Cookie Purpose Expires
fr Encrypted Facebook ID and Browser ID used to deliver advertising products 3 months
_fbp Used by Facebook to deliver advertising products including remarketing and custom audiences 3 months

Google Ads

Hampshire County Council use Google Ads to promote choose-to-use services and deliver public information campaigns. 

Cookie Purpose Expires
HSID Set by DoubleClick to aid in ad serving 10 years
IDE Set by DoubleClick. Contains information about advertising you may have seen before arriving on this website 2 years
SSID Set by Google. Stores information about how you use our website and advertising that you may have seen before arriving. 2 years

Cookies that are required to make our website work

Server and Content Management System cookies

Cookie Purpose Expires
ASP.NET_SessionId ASP.NET_SessionId End of session
website<time/date>T000000Z Cookie generated by the CMS on hants.gov.uk 5 years

Citrix Application Firewall cookies

Cookie Purpose Expires
citrix_ns_id Citrix NetScaler load-balancing cookie End of session
citrixns_id.hants.gov.uk_/_wlf Citrix NetScaler persistent cookie Persistent
citrixns_id.hants.gov.uk_/_wat Citrix NetScaler Transient cookie End of session

Account cookies

When you sign-in to your account on our website, these cookies are set to let us know you are signed in.

Cookie Purpose Expires
amlbcookie ForgeRock OpenAm load-balancing cookie (after sign in) End of session
HccIdentity ForgeRock OpenAm session cookie (after sign in) End of session
.ASPXAUTH ASP.NET authentication cookie - local Sitecore ID End of session
HantswebReturnUrl URL to redirect to after successful sign in End of session

Where to find further information and guidance

Visit the Information Commissioners Office website to find out more about cookies and the rules that organisations must follow when handling your personal data. 

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org

Find out how to manage cookies on popular browsers: 

To find information relating to other browsers, visit the browser developer's website. 

Find out how opt out of being tracked by Google Analytics across all websites.