Concessionary bus passes (older person and disabled person’s bus pass)

Privacy Notice

Hampshire County Council collects information about you in order to provide you with a Concessionary Bus Pass. We will use the information for the purposes of providing you with a Concessionary Bus Pass and your information may be used for data matching purposes for the detection and prevention of fraud. We will process your data as necessary to comply with a legal obligation to which the County Council is subject and where it is necessary for the performance of a task carried out in the public interest in the exercise of official authority vested in the County Council (in accordance with the Transport Act 2000 et seq (C38, part II, mandatory travel concessions for journeys not beginning on the London bus network). Where health-related data is required as part of the application, the legal basis is necessary for reasons of substantial public interest.

Hampshire County Council Concessionary Travel Team will share this information with third-party organisations (Euclid) only for the purpose of facilitating the Concessionary Travel scheme and providing you with a Concessionary Bus Pass.

This data will not be shared with any other third party unless there is a legal obligation to do so.

Your information will be stored electronically for the purposes of facilitating the Concessionary Travel service; this data will be held for the life of the card and then according to statutory guidelines. Your paper application will be retained for 90 days. Your travel data will be stored for two years to facilitate the prevention and detection of fraud. Anonymised travel data will be held for longer for the purpose of monitoring services and to plan for future resources.

The above information is the specific privacy notice for this service. For more information about your rights in relation to your personal data, see the County Council’s general privacy notice.

You have some legal rights in respect of the personal information we collect from you. See our Data Protection page for further details.

You can contact the County Council’s Data Protection Officer by email [email protected].

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office.