Customer service and public engagement
Customer services and public engagement roles
Shape your future in Libraries and Registration Services
Working in our libraries or the Registration Service, you'll develop a diverse skill set in customer service, information management, legal procedures and public speaking, all while making a meaningful impact in your community. These skills can open up various opportunities for your future.
Hampshire Library Service careers
Libraries have a unique place in communities — open to everyone, free to access, and full of opportunity.
At Hampshire Libraries, we offer warm, welcoming spaces where people come to read, learn, connect, and grow. Whether it’s discovering a new favourite book, joining a local group, picking up a new skill, or simply enjoying a friendly chat, our libraries are buzzing with activity and purpose.
We work closely with our teams — including dedicated volunteers and valued partners — to guide people to the resources and services they need, and in addition to this; we help connect people to people.
We take pride in delivering excellent customer service and having positive engagement with our communities; by doing this, we help more people discover the wide range of opportunities our libraries have to offer..
"As a team we are committed to helping those who live, work or study in Hampshire to be part of a strong and inclusive community. Research tells us our communities want a library service that: promotes and champions reading for pleasure; supports healthy, creative communities by bringing communities and services together; and is able to help improve literacy, digital inclusion, and general wellbeing. Our aim is to provide a workforce that meets that need, and one that reflects the diversity of the community we serve.” "
Sharon Stewart-Smith – Head of Libraries & Community Hubs
Careers in registration
Would you like to assist and interact with people at major milestones in their lives? Our team provides a broad range of services that are integral to significant life events. These include registering births and deaths, handling the legal preliminaries for marriages and civil partnerships, conducting marriage and civil partnership ceremonies and organising British Citizenship events.
We offer diverse roles to support these services, including Multi-skilled Registration Officers, Ceremony Registration Officers, Ceremony Coordinators, Administrative Officers, Senior Administrative Assistants, Area Managers and Technical Standards Officers. Each role is crucial in ensuring that these important events are handled with care and professionalism.
